Overview
Are you passionate about making a real difference in families’ lives? Do you thrive in roles where you can work independently and shape and develop your own responsibilities? We are excited to introduce a brand-new unique position within our Stronger Families Countywide Service – a Social Work Support Officer role.
This role will be the first point of contact for families and the team, and so the ideal candidate will be able to manage conversations in a compassionate and professional manner over the telephone. The successful candidate will need to be highly organised, self-motivated, with excellent time management skills, and able to work towards and meet deadlines, while identifying areas for service improvement and developing this new role based on the service’s support needs. The work is administration/ home-based with some travel to pre-planned team meetings and professional development.
The role supports the countywide fast-paced multi-disciplinary stronger families team (SFT) comprising social work management, youth workers and parent and family workers who work alongside children’s safeguarding teams where children and young people may be at the edge of care or where teams are stabilising and supporting existing care plans, contributing to positive and creative outcomes for children and families.
There is flexibility around accessing a work base; work and support to the team will predominantly be from home.
Please contact Jenny Williams, CSM (jennifer.williams@nottscc.gov.uk), Naomi Reid, TM (naomi.reid@nottscc.gov.uk) or Karen Mistry, TM (karen.mistry@nottscc.gov.uk) if you would like to discuss this role.
This is a countywide service accessing all local area offices.
Responsibilities
* Provide essential administration support to the Stronger Families team.
* Support project coordination and organisational tasks, including panel organisation and minute taking (advantageous).
* Record information accurately onto the internal database system (Mosaic) and maintain high standards of data entry and confidentiality.
* Develop and maintain excellent interpersonal relationships with colleagues and service users.
* Be the first point of contact for families and the team, handling conversations with compassion and professionalism over the telephone.
* Identify areas for service improvement and contribute to developing the role based on service needs.
* Demonstrate strong listening, recording and typing skills and be able to work to deadlines.
* Travel to pre-planned team meetings and professional development as required; a driving licence and access to a car would be advantageous.
Qualifications / Skills
* Experience as an administrator with strong administration skills, including a working knowledge of Microsoft Word, Excel, databases, PowerPoint, SharePoint and Outlook.
* Panel organisation and minute taking experience would be advantageous.
* Excellent time management and organisational abilities.
* Ability to work independently and develop the role as needed.
* Strong interpersonal and communication skills, with the ability to work effectively with families and professionals.
Additional information
This role is home-based with occasional travel, and flexibility around work base. EEO information and other legal requirements are expected to be observed in the application process.
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