Job Description
Operations Administrator\nLamport, Kettering\nHours - Monday to Friday full time\nSalar - circa £25k\n\nWe are seeking a proactive and detail-oriented Operations Administrator to join our client's busy Operations team. This role provides vital support to the Team Manager, ensuring smooth administrative processes while maintaining regulatory compliance and excellent client service.\n\n Key Responsibilities:\n\nUpload client instructions to the internal system, ensuring all necessary documentation is complete.\nManage daily queries from Field Agents and clients professionally and efficiently.\nReview, quality control, amend, and dispatch Field Agent reports to clients.\nAct as the first point of contact for all operational phone traffic.\nEnsure all reports meet service level agreements (SLAs).\nAssist Team Managers and Senior Managers with ad-hoc administrative tasks.\nManage complaints in line with company procedures and regulatory requirements.Requirements:\n\nStrong organisational and multitasking skills.\nExcellent communication skills, confident handling clients and agents.\nUnderstanding of regulatory compliance, Conduct Rules, and Data Protection.\nProactive team player with a solution-oriented approach.\n...