Job Overview
Job Category: Building Services, Trades & Maintenance
Location: Parc Myrddin, Carmarthenshire County Council
Hours Per Week: 37.00
Start Date: Immediate Start
Start Time: 09:00
End Time: 17:30
Salary: £13.26 per hour
Full‑time starting point scale E. Hybrid working based at Parc Myrddin offices, Richmond Terrace, Carmarthen SA31 1HQ for a minimum of 2 days a week, with hybrid working also available. Possible need to travel to other office locations in the county; driving is desirable.
Key Responsibilities
* Communicate verbally and in writing with a range of stakeholders.
* Use Excel spreadsheets and set up new ones for basic data capture and monitoring.
* Assist in scheduling other staff’s work, liaising with them, and recording outcomes.
* Edit parts of the website (basic knowledge of the recycling service expected).
* Support the development and delivery of promotional elements of the Waste Strategy to increase and improve county recycling performance.
* Update digital content on waste website pages and respond to social media enquiries.
* Develop strategies for identifying areas/households with low participation and introduce education/awareness initiatives.
* Deal with written, in‑person, and telephone complaints and requests, ensuring satisfaction in line with Customer Care principles.
* Represent the council confidently in one‑to‑one interactions with residents.
Qualifications
* Strong communication skills, both verbal and written.
* Basic proficiency in Excel.
* Understanding of Carmarthenshire recycling schemes and awareness of Welsh Government Waste Strategy.
* Interest in recycling, environment, and customer service.
* Basic knowledge of Welsh or willingness to achieve conversational level (support can be provided on appointment).
* Availability to accommodate flexible working patterns.
* Driving licence and willingness to travel to other office locations.
Work Conditions
Mon‑Fri schedule, with occasional weekend events and shift variations as notified in advance.
Hybrid working: minimum of 2 days a week in office, remaining days remote.
Travel to work mileage is not paid; work vehicles used for non‑commute travel.
Languages
* Welsh written: Level 1
* English written: Level 5
* Welsh verbal: Level 2
* English verbal: Level 5
If you think you have the qualities we need, we would like to hear from you.
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