The role
is accountable for ensuring surveying instructions are allocated, managed, and completed efficiently. The position ensures surveyors are supported, workloads are achievable, and all outputs are delivered accurately and on time. This role is key to maintaining staff productivity, service quality, and overall client satisfaction.
Duties will include
Workload & Route Management of colleagues –
1. Ensure efficient routes / manageable schedule is arranged
2. Review surveyor allocations to ensure routes are practical, geographically efficient, and reasonable.
3. Liaise with the Sales/Bookings team to balance workloads across all available surveyors.
SLA & Performance Management –
4. Monitor surveyor progress to ensure all jobs, reports, site notes, and invoices are completed within service level agreements
5. Chase surveyors proactively for outstanding or late work, escalating where necessary.
6. Maintain daily/weekly reporting to management on service level agreement adherence and surveyor performance.
Surveyor Support –
7. Act as the first point of contact for surveyors requiring support, clarifications, or escalation of issues.
8. Resolve queries efficiently to avoid staff downtime and ensure continuous workflow.
Administration & Compliance –
9. Oversee job information and data accuracy from booking through to invoicing.
10. Ensure reports meet required standards before issue.
11. Liaise with Finance/Admin teams to ensure invoicing is completed accurately and within service level agreements
Continuous Improvement –
12. Identify recurring operational difficulties and recommend improvements.
13. Support induction and training of new surveyors with process and compliance requirements.
14. Promoting best practices for efficiency and quality control
Person Specification
Essential:
15. Previous experience in an operations co-ordination role.
16. Strong organisational and time management skills, with the ability to manage multiple deadlines.
17. Excellent communication skills with the ability to liaise confidently between sales teams, surveyors, and management.
18. Proven ability to monitor performance against KPIs and chase effectively without conflict.
19. IT literate, with experience in CRM, job management, or workflow software.
Desirable – not essential:
20. Knowledge of RICS survey workflows, Level 2/3 reporting, or property inspection processes.
21. Experience managing remote staff or field-based teams.
22. Previous supervisory experience in a service-driven environment.
Experience, competencies and knowledge required:
23. Can demonstrate previous experience in an operations co-ordination role.
24. Taking ownership for ensuring jobs are delivered on time and to standard.
25. Strong problem-solving skills – Able to resolve day-to-day issues quickly and independently.
26. Attention to Detail – Ensuring accuracy of job data, notes, and reports.
27. Good team player – Building strong working relationships with sales and surveyors.
28. Resilient nature – works well under pressure, balancing competing demands.
29. Must drive and have own transport – due to workplace location.
For more information regarding this new and exciting Sales Support Co-ordinator opportunity, please apply now! Short-listing will take place soon – don’t miss out!
Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.