Customer Liaison Officer Location: Chorley, Neston Contract: Contract approx. to March 26 or until the contract ends DLP Services Northern Ltd, a leading building contractor specialising in working with social housing landlords across the North-West, are seeking a Customer Liaison Officer to join our growing team. If you have a background in customer service, liaising with residents and clients and want to work in a dynamic and fast-paced environment, this could be the perfect opportunity for you! Our refurbishment projects include re-roofing works, external renovation works, and internal/external adaptations. Key Responsibilities: Liaising closely with Customers/Residents and Scheme Managers regarding access and programme of works. Assisting and liaising with Site Managers, Supervisors and Clients. Post pre-introduction letters to all properties on the programme – introduce yourself to customers as the main point of contact throughout the scheduled programme and deal with any problems/queries that tenants may have. Completing pre-entry surveys on customer’s houses including taking photos/videos of internal and external areas that could be affected by roofing/external works front and rear elevations (internal ceilings in bedroom/bathroom) – advise them of estimated start and completion dates. Keeping in contact with customers throughout and on completion of the works to ensure customer satisfaction. Management of client systems and trackers. Ensure quick and appropriate resolution of customer claims/compensation requests – following the company procedure and escalation process on complaints that remain unresolved on site. Monitor and report on customer satisfaction. If required, distribute and collect tenancy agreement/approval forms. If required, liaise with relevant service suppliers (gas, broadband, telephone). Essential Requirements: Full UK Driving Licence is essential. Previous experience in a similar role. Strong attention to detail and excellent organizational skills. Ability to manage multiple projects and deadlines simultaneously. Strong communication skills and a team-oriented approach. Working Hours: Monday to Friday; 8:00 AM – 4:30 PM What We Offer: Competitive salary: £26,000 – £29,000 (dependent on experience)