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Job Title: Operations Support Manager
Salary: Competitive
Location: Hybrid in Peterborough
Vargo is recruiting for a fast-growing fintech business specialising in pensions and investments.
Overview
You will be a hands-on Operations Support Manager to provide central support. This varied role demands strong problem-solving, prioritisation, and collaboration skills, with a focus on pensions administration, process improvement, and delivering excellent customer outcomes in line with Consumer Duty.
Responsibilities
* Manage a team of three analysts and act as escalation point for complex issues and complaints.
* Provide operational support across functions and to the Director of Operations.
* Resolve process blockers, coordinate cross-team projects, and manage cover arrangements.
* Collate, analyse, and present operational MI; maintain trackers for incidents, complaints, and metrics.
* Drive continuous improvement, process redesign, and system enhancements.
* Monitor and escalate operational risks; lead reviews of customer literature.
* Coordinate audits, liaise with clients/auditors, and manage industry body applications.
* Attend Risk Committee meetings and oversee transaction reporting.
* Compile MI for the annual Consumer Duty outcomes report.
Qualifications
* Pensions administration or financial services operations background.
* Proven leadership or supervisory experience.
* Strong incident and complaint handling skills.
* Excellent organisation, multitasking, and MI analysis abilities.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Note: This description reflects the role as described by Vargo Group and does not include external postings or unrelated positions.
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