Job Title – Sales Support Manager (Maternity Cover)
Location – Bristol – Covering Midlands & South West region
Hours of Work – 40 hours per week, with some weekend working required.
sk:n Clinics and The Harley Medical Group are two of the UK’s leading providers of advanced skincare, dermatology, and cosmetic treatments. Together, we deliver clinically proven treatments, exceptional safety standards, and outstanding patient care across our nationwide clinic network.
Our teams work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
We are seeking to recruit a Sales Support Manager to join our team, this is initially as maternity cover, with a possibility of being full time. The role will be based in Bristol, and will require some travel within the division, which includes the midlands, Wales and South west of England. Candidates will have a background in healthcare, cosmetics or in high‑end retail, with a minimum of five years management experience and a strong focus on driving performance improvement with teams. As your main role will be to effectively manage the performance of our clinic teams, candidates will ideally have previous clinic management experience.
Duties will include:
* Conducting clinic visits where you will observe the day-to-day running of the clinic from a front‑of‑house and surgical service delivery perspective, including staff briefings, the set‑up of the day, patient service, clinic flow, and observation of consultations with feedback.
* Ensuring the clinic and treatment centre team’s provision of safe, effective, caring and responsive patient care in a high‑quality clinical environment is consistent, delivered in a way that maximises the financial and operational performance of the business.
* Overseeing and undertaking any new manager inductions and introductions to our brands, including Optical Express, sk:n and The Harley Medical Group.
* Full involvement in recruitment of staff, supporting hospital/clinic managers as required.
* Ensuring at all times the clinics are presentable, maintaining high standards of tidiness and cleanliness, and promoting the professional image of Optical Express.
* Ensuring that all clinics/practices within the division have adequate support for day‑to‑day running.
* Conducting select HR investigations, disciplinary hearings and any ad‑hoc HR meetings such as probation reviews, flexible working applications, and wellbeing meetings.
* Acting as the first point of contact for hospitals/clinics wishing to have a discount or finance authorised.
* Assisting other sales support managers and sales directors during periods of absence or annual leave.
* Maximising conversion opportunities with patients for our premier treatments in refractive and optical products, ensuring that the clinic/practice team advises patients on the most suitable solutions for their needs.
What’s in it for you?
* Competitive salary
* Free or discounted optical products and procedures
* Career progression
* Modern working environment with superb technological support
* 33 days annual leave*
sk:n is an equal opportunities employer.
#J-18808-Ljbffr