JOIN OUR TEAM AS FRONT OF HOUSE MANAGER AT SALTWATER MANOR, EASTBOURNE DUE TO OPEN APRIL 2026
About The Role
Making a first impression is really important. What matters is that you have the confidence, compassion and empathy to provide excellent customer care to a wide variety of people with whom you will interact on a daily basis. Residents, relatives, healthcare professionals, and other visitors to the home, as well as our own team members and senior management team - it starts with you as an ambassador of Saltwater Manor and Oyster Care Homes
As Front of House Manager, you will be at the heart of our care home owning the administrative and reception functions and playing an important and key role in driving our occupancy. You will contribute to the smooth and efficient running of the home, providing support to the home manager and heads of department, with a strong focus on managing enquiries and resident admissions and other customer experience elements alongside HR, recruitment, payroll and finance.
The role requires effective communication with exceptional interpersonal skills and the ability to develop professional relationships with residents, their families, our team members, suppliers and professionals. Above all, you will need to live and breathe the Oyster values of trust, dignity, care, compassion and respect.
Key Responsibilities
* You will be required to generate customer enquiries in order to maximise revenue coming into the Care Home and meet the financial targets set.
* You will play a pivotal role in the recruitment of team members, ensuring all documentation is completed and returned correctly and in a timely manner.
* Supporting the team to plan events within the care home that will engage with the local community.
* You will be required to proactively manage the enquiry process from initial contact to conclusion.
* You will be responsible to actively manage the move in and out of residents.
* Leading on the showing of visitors around the care home in a professional manner in conjunction with the General Manager.
* Dealing with all telephone calls and enquiries and maintaining Coolcare systems.
* To ensure all available bedrooms are to "show standard" at all times.
* You will be required to ensure management information regards occupancy, enquiry levels and waiting list analysis is up to date at all times.
* To undertake financial administration as required, including petty cash, resident monies (where applicable) and invoicing.
* To handle the sensitive issue of Aged Debt recovery.
* You will be responsible for the ordering of supplies and reporting of maintenance issues.
* You will provide training and support to staff in relation to enquiry handling,
* Showing visitors around as needed.
Person specification:
Care home experience is not essential but is desirable.
Excellent numeric and literacy skills.
Experience of working with MS Word, MS Excel, MS Outlook.
Excellent communication and interpersonal skills.
Present a compassionate and professional image at all times.
Well-organised with the ability to prioritise effectively.
Team player.
Reliable and punctual.
Genuine interest in working with a caring environment.
Experience of line management is desirable.
Business Administration or Management is desirable.
We are unable to offer sponsorship.
Our screening and recruitment process is conducted in line with Oyster Care Homes' Safeguarding Policy.
Job Types: Full-time, Permanent
Benefits:
* Company pension
* Discounted or free food
* Referral programme
* Store discount
Application question(s):
* Do you require Visa Sponsorship? (Includes switch)
Experience:
* Care home: 1 year (preferred)
* Administrative : 1 year (required)
Language:
* Confident English (required)
Licence/Certification:
* Driving Licence (required)
Work Location: In person