Housing Officer
Full Time Salary
£35,800
Employment Type
Part time
Hours Per Week
17.5
Region
Greater Manchester
Location
2 Renaissance Court, Didsbury, M21 7QY
Contract Type
Permanent
Job Type
Property Services, Customer Services, Neighbourhood Management
Closing Date
24/09/2025
Ref No
2571
What you can expect from us
* We offer a competitive salary of£17,899.70 per annum (equivalent to £35,800 FTE) / £19.67 per hour.
* 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
* Opportunity to further increase annual leave with service or though the holiday purchase scheme.
* Immediate entry to our Pension scheme (matched contributions up to 10%)
* A great flexible working environment, with a range of family friendly policies
* Simply Health cash plan with financial benefits and the option to extend to your family.
* Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
* Paid leave for absence including sickness, maternity, paternity, and adoption leave.
* Access of up to £150 annually through the 'Learning for life' scheme
* Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
* Develop your career with support and access to training and qualifications.
About the role
We are seeking a Neighbourhood Specialist to join our Neighbourhoods team in Manchester on a part-time permanent basis. The purpose of this role is to deliver face to face customer services in our neighbourhoods, work collaboratively with other teams to deliver our neighbourhood plan objectives and ensure our landlord requirements are met.
This role is predominately a home-based role, where there is no daily requirement to attend an office but candidates will need to attend as required for team meetings and collaborative working. There may also be occasional working outside of regular office hours.
Key Responsibilities
* Customer Service
Let our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability. Respond to customer enquiries requiring a face to face visit. Be the visible presence of the organisation within our neighbourhoods. Listening to customer views, encouraging resident involvement and making recommendations for how the organisation can respond.
* Neighbourhood Management
Develop a detailed understanding of the issues and opportunities within our neighbourhoods and contribute to development of Neighbourhood Plans. Agree and deliver neighbourhood management actions. Monitor the impact of actions and our work within a neighbourhood and make recommendations for future actions. Develop effective local partnerships with other front facing service providers operating in our neighbourhoods. Contribute to maintaining and improving the appearance of our neighbourhoods including enforcement actions where appropriate.
* Landlord Services
Provide a comprehensive tenancy management service. Carry out Landlord duties such as communal area and estate wide inspections. Deliver neighbourhood management actions within our suite of compliance plans. Manage Service Charges including preparing budgets, identifying renewals and consulting and informing residents. Carry out visits to customers in arrears when required to support the actions of the Income team.
Skills & Experience
Essential:
* Knowledge and awareness of related housing regulations/ law
* Experience of delivering face to face customer service
* Experience of developing partnership working with support agencies, local authorities and community groups
* Good understanding of the social, economic and political context in the neighbourhoods in which we operate
* A Full UK Driving Licence and access to your own car
Desirable:
* IT skills – Microsoft office to Intermediate level
Qualifications
Essential:
* Educated to GCSE standard or equivalent qualification/ experience
Desirable:
* Relevant professional qualification e.g. CIH
About Onward
Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.
We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference.
In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.
We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.
If candidates have any questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Please note that we reserve the right to close the vacancy early prior to the closing date.
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