We are recruiting for Customer Care Support to join our Customer Care Team at Bents!
Do you get excited by giving exceptional customer care? Then this is the job for you!
- This is a permanent part-time role offering 20 hours per week.
The role requires a flexible approach and includes working one late night a week and alternate weekends.
Please note, we are a small team, so having a flexible approach is required to cover holidays, sickness, and peak periods.
What is the Customer Care role?
We are looking for a Customer Care Support to join our Customer Care Team to provide an exceptional, world-class experience to our customers across all communication channels with the business. Within our support office, you will handle day-to-day customer inquiries through an omni-channel experience, including telephone, email, and in-person interactions, responding quickly and efficiently to customer queries.
You will have an enthusiastic, friendly, approachable, and customer-focused personality with exceptional communication skills. With a passion for service and previous customer service experience, you'll be eager to work in a fast-paced environment. We are looking for candidates who:
* Have experience working in a similar customer service role.
* Have previous experience in a call handling role.
* Can manage multiple tasks simultaneously and work at a pace under pressure.
* Can work effectively as part of a team and be proactive.
Who are Bents?
We are a family-run business with a reputation for quality, experience, and innovation; selling everything for your garden and home, with dining facilities catering for over 1,000 seats.
Since 1937, we have followed our passions, taken chances, and strived to innovate. Passion, experience, and an understanding of quality and exclusive living have earned us a reputation for excellence. From the day you join, you will feel valued and part of our family.
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