Job Description
Senior Field Engineer - Server, Storage & Network
Liverpool / Manchester and the surrounding areas
Full-time
Permanent
Up to £38,000pa (depending on experience) + £5000 Car Allowance
Our client, who are a channel-only partner for IT third-party maintenance, are looking for a Senior Engineer to join their team.
Role and responsibilities:
* Triaging and resolving customers Server, Storage & Network
* Take ownership of customer issues and problems that could impact their contractual Service Level Agreement.
* To receive, investigate, and respond to technical assistance requests
* To be responsible for general fault maintenance calls and the arrangements for parts to be ordered where required
* To deal with general support
* To be involved with pre-sales technicalities
* To participate on regional 24/7 out of Hours Rota where required in line with business needs
* To act as 'cover' engineer on Out of Hours when/if
* To identify complex problems and review related information to develop and evaluate options and implement solutions
* To work closely with others within the Service Operations including Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided at all times.
* To maintain accurate information through internal systems and documentation and recording customer updates as and when required.
* To maintain up to date technical knowledge and expertise in accordance with industry
Experience:
* Experienced in Server, Storage & Network hardware support - desirable
* Experience with manufacturers such as: IBM, SUN, Cisco, Dell, HP, NetApp, Fujitsu, EMC, and Hitachi are desirable.
* Previous experience of working within the IT Maintenance Services Industry.
* Experience of providing support to external customers, and IT System Engineers with the ability to provide a professional and reliable service at all times.
* Must have strong written and verbal communication skills
* Strong organisational skills.
* Must be flexible to work outside of core business hours where business needs require.
* Ability to plan and prioritise your own workload
This is a full-time permanent position Monday - Friday with an on call rota (approx) 1 week in 5
A driving licence is essential for this roleThe areas covered will include Manchester, Bolton, Liverpool, North Wales and Warrington and other surrounding areas. Approximately 1 - 2 calls per day.
Successful candidates will be contacted within 7 working days of their applications, should you not hear from us within this time, please assume that your application was unsuccessful.