Technical and Production Manager
Reports to: Service Centre manager.
Responsibilities
* Workshop & Technical Management
o Manage day-to-day workshop operations, ensuring timely, high-quality repairs of all incoming devices.
o Plan and manage repair & refurbishment workflows, resource allocation, and parts logistics to meet SLA targets and reduce turnaround times.
o Lead troubleshooting and root cause analysis of complex technical issues, supporting technicians in developing solutions.
o Implement and refine best practices for diagnostics, repairs, testing, and quality control.
o Management of technical stock in communal and technical locations, ensuring support of accurate system stock.
o Ensure adherence to technical standards, operating procedures, and regulatory compliance across the team.
o Promote a culture of continuous improvement, identifying and executing opportunities to enhance technical processes, reduce faults, and improve turnaround time.
* Data & Systems Management
o Maintain accurate and timely data input and processing in internal systems including Tesseract, SMART, and Odoo.
o Monitor and improve data quality relating to work orders, inventory, repair logs, and client history.
o Use system data to identify trends, generate reports, and support operational planning and forecasting.
* Team Leadership & HR Management
o Lead, supervise, and develop a team of technicians, fostering a positive, accountable, and high-performance culture.
o Handle HR responsibilities including performance management, training and development, appraisals, and disciplinaries in line with company policy.
o Support technician onboarding and ongoing skills development to meet evolving technical requirements.
o Ensure full compliance with health & safety standards and promote best practices across the team.
* Customer Liaison & Planning
o Act as the key point of contact for internal customers on technical and planning matters.
o Work closely with internal clients to schedule repairs, provide technical advice, and manage expectations.
o Collaborate with planning and operations teams at Codeo and Unicomp to align workshop capacity with incoming demand, manage priorities and customer deadlines.
o Escalate and resolve technical or service issues in a professional and timely manner.
Qualifications
* Experience managing a technical workshop, repair centre, or production environment.
* Strong technical understanding across device diagnostics, repair processes, and quality control.
* Confident working with systems such as Tesseract, SMART, Odoo, or similar platforms.
* Proven leadership experience — coaching teams, managing performance, and driving results.
* Excellent organisational skills, with the ability to prioritise workload under pressure.
* A continuous‑improvement mindset and a commitment to service excellence.
Benefits
* A key role influencing the quality, efficiency, and performance of a growing technical operation.
* Opportunity to lead, shape, and develop a talented technical team.
* A supportive environment where innovation and improvement are encouraged.
* Competitive salary and benefits package.
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