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Job Description
Out of the successful launch of Chase in 2021, we're a new team, with a new mission. We're creating products that solve real world problems and put customers at the center - all in an environment that nurtures skills and helps you realize your potential. Our team is key to our success. We're people-first. We value collaboration, curiosity and commitment.
As the Technical Account Manager (VP) within this new venture at JPMorgan Chase, you will be responsible for developing and maintaining strong relationships with our largest and most complex enterprise clients. You will play a crucial role in ensuring the successful integration and adoption of our products, while also setting up scalable processes and operating models for long-term growth.
You are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech. You thrive in working in tribes and squads that focus on specific products and projects - and depending on your strengths and interests, you'll have the opportunity to move between them.
While we're looking for professional skills, culture is just as important to us. We understand that everyone's unique - and that diversity of thought, experience and background is what makes a good team great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference - on us as a company, and on our clients and business partners around the world.
Job responsibilities:
* Be an active contributor to the Customer Success team
* Serve as the primary point of contact for our first customer
* Develop a deep understanding of the client's business needs, technical requirements, and integration complexities
* Collaborate closely with the Client Engineering team to ensure a smooth integration process and provide technical guidance when needed
* Proactively identify and mitigate risks, escalate issues, and drive timely resolutions
* Establish and maintain strong relationships with key stakeholders at the client organization, fostering trust and credibility
* Provide strategic insights and recommendations to optimize the client's use of our products and drive business value
* Work cross-functionally with our internal teams (engineering, product, sales, etc.) to ensure seamless communication and alignment
* Contribute to the development of scalable processes, best practices, and operating models for future enterprise client onboarding, integration and support
* Create a feedback loop, run communication channels, manage weekly reports and be a thought-partner to the customer to facilitate cross-selling opportunities
* Ability to manage product roadmap and highlight inter-dependencies to anticipate and address client needs proactively
* Support with business reviews, memos and leadership updates
Required qualifications, capabilities and skills
* Strong experience in a client-facing and/or technology-focused role, combining business acumen and technical proficiency
* Strong technical understanding of SaaS products, APIs, and integration processes
* Excellent communication and interpersonal skills, with the ability to translate complex technical concepts to non-technical stakeholders
* Proven track record of building and maintaining strong client relationships at the enterprise level
* Experience in project management, process improvement, and operational excellence
* Create materials of varying depths for senior leadership to facilitate decision-making
* Ability to work in a fast-paced, dynamic startup environment and adapt to changing priorities
* Passion for fintech and a desire to drive innovation in the industry
This role will be instrumental in setting the foundation for our enterprise client success and scalability. As our first Enterprise Technical Account Manager, you will have the opportunity to shape the processes and operating models that will support our future growth.
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About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
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