As Community & Communications Manager you will deliver high quality member engagement and communication activities, supporting the growth of the company's network and the ongoing development of the community portal.
You will play a key role in strengthening relationships with members, improving engagement with network benefits and ensuring consistent, engaging communication across all channels.
Key Responsibilities
Member Engagement & Community Development
* Support the development and delivery of the community development and member engagement strategy, to increase participation and interaction across the network.
* Foster and nurture strong, collaborative relationships with member firms, to understand their evolving needs and priorities.
* Work closely with the IT & Member Experience Manager to develop the Connect portal and improve member experience and access to benefits and services
* Contribute to the planning and delivery of member events, including the annual Conference with a focus on content, and member communication.
* Coordinate regular member feedback surveys to understand member sentiment, engagement and satisfaction.
* Chair the company's BD & Marketing and CX groups, helping to plan discussions, share best practices and develop supporting resources.
* Participate in regional and special interest discussion suppers and represent the company at relevant events.
Communications
* Deliver a comprehensive communications plan to ensure consistent, clear and engaging messaging across all channels.
* Collaborate with the Executive Team in the creation of member-focused content and resources in line with the company's overall strategy.
* Manage online presence, including the website and social media channels, ensuring content reflects the brand and resonates with members
* Produce high-quality written and visual content for newsletters, digital channels, and marketing materials.
* Support the wider team with communication initiatives relating to member recruitment, engagement campaigns, and thought leadership.
Collaboration and Support
* Oversee the work and development of the Member Communications Officer, fostering a culture of collaboration and continuous improvement
* Work closely with colleagues across the team to align communications and engagement activities with company objectives
* Contribute ideas and feedback to support the ongoing development of the network’s member services and digital platforms
* Maintain an up-to-date awareness of developments in the legal sector to inform communications and engagement strategies
* Development of external personal network for the benefit of the company
* Responsibility for own ongoing personal development and learning
Essential Skills and Experience
* Degree level qualification or equivalent experience
* Strong experience in engagement, communications, or marketing role, ideally within the professional services sector
* Excellent interpersonal and relationship building skills
* Strong written and verbal communication skills with experience creating impactful xsngvjr content
* Confident managing multiple projects and priorities
* Experience with digital communications tools, including websites, email campaigns, and social media platforms
* Ability to work collaboratively with colleagues and external partners
Desirable Skills and Experience;
* Experience working in, or supporting, law firms
* Experience in community development or member engagement
* Experience of professional networks.
* Experience supporting events and conferences
* Experience of working in a small team
* Understanding of trends and issues affecting the legal sector and SME businesses
* Familiarity with CRM systems, member engagement tools and marketing measurement and analytics
* Familiarity with video editing software
Personal Attributes;
* Proactive, self-motivated, organised and results-driven
* A collaborative, approachable team player who thrives in a community environment
* Passionate about building relationships and delivering exceptional service
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