IT Service Desk Analyst - Swindon - Hybrid Reed technology is delighted to be working with a leading Swindon based organisation with their search for an IT Service Desk Analyst to join their friendly and passionate team. This is a permanent position offering hybrid working and a salary of upto £27,000 Key Responsibilities : Working with a ticket system, logging IT incidents and service requests Managing calls to the agreed quality standard, including answering the call with standard greeting, correct triage of call, explaining next steps if necessary, Remote troubleshooting through diagnostic techniques and triaging calls to a high standard. Supporting a multitude of technologies such as, Audio Visual, desk & mobile phones, laptops, Microsoft dynamics and Office 365 as well as Inhouse applications Escalate major incidents to IT management quickly and clearly, obtaining as much detail about the incident as possible including impact Excellent communication skills and desire to help people We are looking for: Previous expence working within an IT Service desk - working with a ticket system Strong technical foundation with excellent 0365, desktop and application support skills Able to resolve Technical Desktop and application Issues Good knowledge of Microsoft Operating systems and Active Directory Dynamics experience preferable Good analytical and problem-solving skills with the ability to troubleshoot and diagnose problems. Ability to priorities a busy workload Benefits Salary - up to £27,000 Bonus scheme - on target bonus - 7.5% Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5% Critical illness cover Income protection - 1x salary Death in service - 4x salary 25 days holiday bank holidays, with the opportunity to buy up to an additional 10 days A range of other flexible benefits to include private medical insurance, dental insurance and much more ADZN1_UKTJ