Ready to get your foot in the IT door and actually do the job, not just reboot routers all day? We're looking for a Junior Technical Support Engineer to join the growing team at our clients head office in Leeds. Youll primarily support a high-profile client, with a mix of remote and on-site work across Leeds and Manchester. This role is perfect for someone whos got a solid foundation in IT support, is hands-on, and most importantly, wants to bring ideas and improvements to the table. This is a great step up into a business where learning is part of the job and the potential to grow is very real. What Youll Be Doing First-line support for client queries (remote and on-site) Managing user accounts (starters/leavers), email groups, folder/sharepoint permissions Troubleshooting hardware/software and basic network issues Ticket management and escalation when needed Assisting in regular site visits and on-site fixes (when remote support just wont cut it) Helping out with broader internal support Liaising with internal teams and client staff to keep things ticking Must-Haves Some hands-on experience in a technical support role Good grasp of Windows environments (SharePoint, Outlook, folder structures, etc.) Confident with basic Active Directory and Office 365 tasks Naturally organised and able to prioritise your own workload Full UK Driving License Own Transport Solid communicator Any MSP or multi-client experience Why Youll Love It Here Proper experience with a big-name client Learn from senior engineers and grow with the business Friendly team with people who get stuff done Lot's of team focused activities, in work as well as out of work. Long-term opportunity for progression into senior support, projects, or team leadership Sound like your kind of challenge? Lets talk. Interviews happening in July.