Be among the first 25 applicants.
Looking for more than just another job? Join a fast‑paced, dynamic, and ever‑evolving service where every day brings a new challenge and a chance to make a real difference.
At NHS 111, you’ll handle a wide variety of calls – no two days are ever the same. This role requires emotional resilience and the ability to manage the pressures that come with supporting people in often stressful or distressing situations. Please think carefully about the demands of this role before applying.
Ask Yourself
* Can you support someone experiencing a mental health crisis?
* Could you reassure a parent whose child has had a minor head injury?
* Are you able to assist someone with a sore throat or toothache?
* Could you respond calmly and effectively to someone having a stroke or heart attack?
Important Information
* This is an office‑based position at our Otterbourne location – remote or home working is not available.
* This role is not eligible for visa sponsorship.
* Fixed part‑time rotas are available based on current service needs.
* We’re currently welcoming new team members for our upcoming training courses in January.
Apply today to secure your spot and start your journey with us!
Please note, staff affected by the internal corporate review may be considered ahead of other applicants, depending on their at‑risk status (please see Organisational Change Procedure and Redeployment).
You do not need to have a medical background, just a desire to help. You’ll need to be detailed and efficient, assertive but compassionate.
Looking after yourself and caring for the team around you should also be a priority for you. We all contribute professionally to the wider team that we operate within here at SCAS, as we all have an important role to play in patient care. If this sounds like a challenge you’ll relish, and you have the resilience to achieve this time and time again throughout your working day, we want to hear from you!
We offer a full 6‑week training programme including NHS Pathways (the clinical assessment tool we use) and following training, you will have the necessary skills to assess the needs of the patients to give the best possible care.
About Us
SCAS is part of the NHS. We offer a competitive hourly rate of £11.70 per hour, plus various unsocial allowances.
Benefits and Working Hours
* All day Saturday (midnight to midnight) as well as any weekday after 8pm and before 6am – Time plus 35% (Currently £15.80 per hour)
* All day Sunday and public holidays (midnight to midnight) – Time plus 69% (Currently £19.77 per hour)
* 27 days holiday plus bank holiday rising to 33 days (pro‑rata for part‑time)
* Enrolment into the NHS pension scheme
* Access to many discounts including supermarkets, car lease, holidays, restaurants and more
* Part‑time hours and full‑time hours available (rota basis)
* Free car parking
* Employee assistance programme
Salary
£24,937 to £26,598 a year pro rata, per annum – Band 3.
Working Pattern
Part‑time (full‑time hours available on rota basis).
The Recruitment Process
The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage.
* Online application form answering questions explaining how you meet the essential and desirable criteria for the role.
* Online assessment session gauging your listening and understanding skills, critical thinking skills and problem‑solving skills. You will need access to a webcam and a laptop or PC.
* Face‑to‑face interview, discussing your skills, experience and providing an opportunity for you to find out more about the role.
Qualifications
Essential
* Good all‑round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role.
Desirable
* NHS Pathways trained.
* NVQ 2/3 Customer Services or equivalent demonstrable experience.
Knowledge and Experience
Essential
* Experience in a customer/patient services environment, dealing with the members of the general public.
* Experience of using computerised systems.
* Experience of using a telephone as a regular means of communication in a work environment.
Desirable
* Experience in a call centre environment.
* Geographical knowledge of the operational area.
* Experience of working rotating shifts.
* Previous experience of working in the voluntary or health sector.
* Previous experience of patient care.
* Knowledge of first aid and/or anatomy.
Person Specification
Essential
* Experience in a customer/patient services environment, dealing with the members of the general public.
* Experience of using computerised systems.
* Experience of using a telephone as a regular means of communication in a work environment.
Desirable
* Experience in a call centre environment.
* Geographical knowledge of the operational area.
* Experience of working rotating shifts.
* Previous experience of working in the voluntary or health sector.
* Previous experience of patient care.
* Knowledge of first aid and/or anatomy.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
South Central Ambulance Service NHS Foundation Trust
Southern House, Sparrowgrove, Otterbourne, SO21 2RU
Website: https://scasjobs.co.uk/ (opens in a new tab)
Reference number: 195‑25‑HASHPT‑REN
Job locations: Southern House, Sparrowgrove, Otterbourne SO21 2RU
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