Overview
We’re on the lookout 🐾 for a passionate, detail-driven, and proactive Quality Coordinator to join our Operations squad at Butternut Box. In this pivotal role, you’ll help deliver safe, high-quality meals that dogs (and their humans) love. Working paw-in-paw with our production, technical, and compliance teams, you’ll champion the processes that keep our food safety, hygiene, and environmental standards top-dog. This is a hands-on role with standard office hours, based on-site five days per week.
This is a full-time, Monday to Friday position, based on-site. The role follows standard office hours, and regular on-site presence (5 days per week) is required to support day-to-day operations and collaboration with our teams.
Responsibilities
* Support the day-to-day management and improvement of our digital Integrated Management System for Food Safety, H&S and Environment
* Coordinate customer complaints from receipt through to investigation and response
* Coordinate export processes and ensure compliance with regulatory and quality requirements
* Provide data input to the preparation of the department KPI’s
* Coordinate and report on nutritional and microbiological testing, collect water samples, and carry out equipment verifications
* Organise and lead our food taste panels
* Coordinate corrective action investigations across the site
* Manage stock control, including inventory monitoring and documentation accuracy
* Provide weekly and monthly data reporting, supporting the preparation of department KPIs
* Use computers and digital tools confidently, especially spreadsheets and data management systems
* Support or contribute to quality, compliance, or food safety activities within FMCG/manufacturing
* Coordinate testing and verification programmes (e.g. nutritional, microbiological)
* Learn quickly and adapt to new systems and processes
* Collaborate on processes across food safety, hygiene, environmental, and compliance functions
* Handle customer complaints professionally from receipt through to investigation and response
* Be pragmatic, adaptable, and resilient—stay calm and solutions-focused when busy
* Enjoy working with dogs and cats
About Butternut
At Butternut, the mission is to deliver health and happiness to dogs and their humans all over the world. We need forward-thinking, driven people who love dogs as much as we do—and a big kitchen to support growing operations in new markets.
Located in Doncaster, Rudie's Kitchen and Ace's Pantry are where the magic happens. Here we cook tasty Butternut meals and treats with human-quality ingredients because we wouldn’t serve food to dogs that we wouldn’t be happy to eat ourselves. We believe dogs deserve better, and we want you to be part of making that happen.
We are growing and looking for brilliant people to join the team for this next chapter of the story.
Benefits
* Enjoy 257.5 hours of holiday per year (33 days) and +1 day per year of service (up to 5 extra days)
* 39 hours of pre-booked paws days for wellbeing and self-care (equivalent to 5 days)
* £500 annual budget for personal learning and development
* Enhanced parental leave
* Discounted Private Medical Insurance (AXA Healthcare)
* Discounted gym membership
* Subsidised food from street food vans and pay day pizza
* Employee discount on Butternut Box for your furry friends
* Free parking and electric car charging
* Office dog presence and a friendly team environment
A few things to note
* No closing date for this role; high volume of applications may apply, so apply early.
* We aim to respond to all applicants personally; recruitment team is small, please bear with us.
* Butternut Box is an equal opportunity employer; we value diversity and inclusion and welcome applicants from diverse backgrounds and perspectives.
* We are not seeking external agency support for this role.
Equal Opportunity and Compliance
Butternut Box is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities and perspectives.
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