The Support Services Team Leader will assist with the day-to-day management of the PAs supporting our client-facing teams and clients within Private Client Services. This includes developing and maintaining processes to improve service levels and cost-effectiveness. The role involves supervising, coordinating, and leading support functions, with a focus on continual performance improvement to ensure office efficiency.
You will be required to:
* Lead the support team to ensure housekeeping is up to date and deadlines are met
* Conduct 1:1s with team members, managing wellbeing, attendance, performance, and engagement
* Conduct formal reviews and allocate performance gradings
* Liaise with HR on formal issues
* Share best practices nationally to improve administrative support quality
* Support the development and rollout of new support initiatives and processes
* Ensure quality and timeliness of work to meet SLAs and client commitments
* Review and improve workflow, systems, and procedures; act as trouble-shooter
* Prioritize office workload and support teams to ensure high service levels
* Manage all administrative aspects, including word processing and telephone duties
* Monitor performance and provide training/coaching to ensure acceptable performance levels, including managing appraisals and performance processes
About You
* Experience in a leadership role, preferably in operations or professional services
* Experience in Private Client Services within a law firm is desirable
* Ability to work independently
* Conference management experience
* Strong technology skills
* Ability to build effective relationships
* Problem-solving skills
* Good time management and organization
* Excellent grammar and punctuation
* Attention to detail and accuracy
If this sounds like you, we would be delighted to receive your application.
Our Benefits - What We Can Offer You
* 25 days holidays plus bank holidays; option to buy up to 35 extra hours
* Generous, flexible pension schemes
* Two paid volunteering days annually
* Westfield Health membership and Aviva Digital GP services
* Well-being initiatives and flexible working options
* Recognition in the Best Workplaces for Wellbeing 2024
We are committed to diversity, inclusion, social responsibility, and environmental sustainability, fostering a workplace where everyone can flourish.
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