Job Description
Location: Reading or Scotland (1 day per week onsite)Contract Length: 6 monthsDay Rate: £600-£625 per day (Inside IR35)Industry: Energy & UtilitiesType: Contract
Overview
We are seeking an experienced Delivery Lead to lead the delivery of multiple transition workstreams within a major Service Transformation Programme in the energy & utilities sector.
This role owns the end-to-end delivery of service transitions across areas such as End User Services, Service Desk, Cloud, Infrastructure, Network and Firewall Services - ensuring people, process, and operational changes land smoothly and to agreed outcomes.
You will work across internal technology teams, business units, incumbent suppliers, and a new strategic service provider to ensure readiness, alignment, and successful transition execution.
Key Responsibilities
Delivery Leadership
* Lead delivery across multiple service transition workstreams, ensuring timelines, scope, and quality targets are met.
* Oversee all technical, operational, and business change elements.
* Integrate incumbent exit plans, new supplier transition activity, and internal readiness work.
* Drive pace, identify slippage early, and escalate through clear governance paths.
Planning, RAID & Governance
* Maintain detailed transition plans aligned to the programme's Integrated Master Schedule.
* Proactively manage RAID items and present risks/issues at governance forums.
* Support readiness reviews, acceptance checkpoints, and stage gates.
* Ensure all activity meets PMO and regulatory standards.
Cross-Supplier & Cross-Functional Coordination
* Coordinate delivery across technical domains: EUC, cloud, network, infrastructure, firewalls, service desk.
* Confirm scope, ownership, and readiness across internal teams and multiple suppliers.
* Resolve delivery conflicts and manage complex dependencies.
Business & Operational Transition
* Drive adoption of new processes, operational workflows, RACIs, governance models, and tooling.
* Support people change, including comms, training, and role transitions.
* Ensure operational handover criteria are defined, evidenced, and fully met.
Performance, Reporting & Assurance
* Provide clear reporting on progress, milestones, risks, and issues.
* Ensure suppliers meet evidence requirements for service readiness and audit.
* Support PMO on change control to maintain delivery consistency and transparency.
Skills & Experience Required
* IT delivery experience, ideally within service transition, outsourcing, or complex technical transformation.
* Strong understanding of EUC, cloud, network, infrastructure, and service desk services.
* Experience delivering both technical and operational/process change.
* Strong leadership, communication, and stakeholder management.
* Proven experience managing delivery across multiple suppliers.
* Strong RAID, planning, and governance skills.
* Proficiency with tools such as Excel, MS Project, ADO, ServiceNow.
Desirable
* Experience working in regulated industries (energy, utilities, finance).
* Knowledge of ITIL, SIAM, service transition frameworks, or managed service models.
* Understanding of Agile, Waterfall, and hybrid delivery approaches.
* Certifications such as PRINCE2, PMP, MSP, ITIL.
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.