Do you want an opportunity to 'give back' to the local community using your excellent face to face customer service and administration skills?
We're recruiting for an Administration Clerk to join our Community Diagnostics Centre (CDC) in the heart of Oxfordshire. This is a 12-month fixed-term role to cover maternity leave.
About the Role
Our Administration Clerks provide a friendly, professional and informative service to all patients who use the CDC. As their first point of contact, you will ensure that all patient needs are attended to, whether on the telephone whilst arranging their appointments, or onsite as you welcome them in person. You will not hesitate to go above and beyond should sensitive situations arise, and will be comfortable managing all scenarios in a sensitive and polite manner.
Your duties will include:
* entering patient details on the EPR system as per procedures and ensure all referrals are clinically triaged (Cerner)
* answering calls, addressing queries and concerns with ease
* ensuring patients are given appointment dates and that appropriate action is taken following both patient and CDC cancellations
* liaising with clinicians, nursing staff, managers and administration
* covering reception
About You
To be considered for this role you must be able to demonstrate a passion for providing an outstanding customer service. Whether you have worked in high end hospitality, have just finished studying or are looking for a move into administration, you must be compassionate and understanding. You will have excellent written and verbal communication skills, and a flexible approach to work.
Successful candidates will have:
* demonstrable experience in customer services, administration or similar
* competent IT skills
* flexibility to cover team member absences and to work shift rotas including weekends
* immaculate attention to detail
* confidence in dealing with the general public both face to face and over the telephone
Hours:
This is a full time role consisting of 37.5 hours per week, which requires scope to support with shifts between 7:30am-7:30pm, 7 days a week. Unsociable hours (weekends and bank holidays) will be paid at an additional rate. You will also be required to cover reception.
About Us
All our benefits information can be found here.
At Perspectum, we are committed to fostering diversity, equity, and inclusion. We prioritise hiring based on merit, skills, and qualifications, valuing individuals for their unique contributions while ensuring a culture that respects and celebrates differences. If you require any reasonable adjustments as part of your application process, please let our Talent Team know.