A leading global technology firm is seeking an Incident Manager in Erskine or Newcastle. The position requires managing high priority incidents and ensuring fast restoration of services through effective communication and coordination. Ideal candidates should have at least 5 years of relevant experience and the ability to obtain UK SC Security clearance. This role encompasses day and night shift work in a 4 on/4 off rotation, making it essential for candidates to demonstrate strong customer service skills and ITIL knowledge.
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