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Job Details
REPORTS TO: Area Care Operations Manager (ACOM)
JOB TYPES: Full-time, Permanent
SHIFT PATTERNS:
* 12 hours shifts
* Days
Qualifications
* Full UK Manual Driving License (Required)
* Enhanced DBS certificate within the last 3 years (preferred)
Benefits
* Company pension
* Cycle to work scheme
* Refer a friend scheme
* Health Care Cash plan upon successful completion of 6 months probationary period
Purpose of the Job
* To deliver high standards of patient transition care using responsible business practices within a healthcare environment.
* To support with the management and motivation of a developing team.
Main Responsibilities and Accountabilities
* Enforce all aspects of health & safety, monitoring standards daily to ensure compliance with legislation.
* Engagement and Development.
* Support patients during Sitting Services and Transportation while maintaining SCUK standards and practices.
* Act as a role model for quality patient care, the Company values, competencies, policies, and procedures.
* Be the custodian of the Code of Conduct, instilling professional behaviour within the team.
* Monitor patient care standards to nurture a learning culture and facilitate continual improvement.
* Coordinate recruitment, induction, development, and retention of the team.
* Motivate and demonstrate genuine care for the team through professional communication, meetings, teamwork, and coaching.
* Identify development areas within the team’s performance and ensure they have the skills and motivation to achieve objectives, managing poor performance for improvement.
* Manage the accurate implementation of electronic systems for data capture, review, and resolve issues promptly.
* Balance administrative duties with team needs when transitioning patients on duty.
* Take accountability for own professional development and reflective practice.
* Achieve business KPIs, goals, and objectives.
* Maintain vehicle standards at the highest level.
* Support and deliver new company initiatives positively.
* Manage rotas effectively to optimise productivity and care standards.
* Use reports and data for effective decision-making, including timesheet approval.
* Support teams when on call.
* Business development through networking and relationship building with clients and partners.
* Maintain high professional standards to protect the SCUK brand.
* Collaborate with Company departments for deployments, audits, checks, and SOPs.
* Ensure all activities comply with legislation.
* Perform any other reasonable duties as assigned.
Key Indicators for Development
* Encourage teamwork and best practice across all bases.
* Support succession planning.
* Begin performing duties of the next level.
* Demonstrate commercial awareness.
Background & Experience
* Previous people supervision experience required.
* Healthcare and driving experience essential.
* Ability to adapt positively to change.
* Effective communication of core competencies and role modelling for the team.
Mental Health Transport Assistant: Full-time, 42.1 hours, 4 on 4 off rolling shift pattern.
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