Job Title: Junior IT Engineer Location: Northampton Head Office Period of Contract: Permanent Reporting to: IT Operations Manager Hours of Work: Monday to Friday 8:30am – 5:30pm or 8:00am – 5:00pm Overview Roderick’s Dental and Dental Partners are on a journey to become the dental services provider in the UK. That goal can not be achieved without being the best place to work for clinicians and colleagues. This in turn attracts the brightest dental talent resulting in the highest quality treatment and choice for our NHS and private patients. We are looking for a Junior IT Engineer. Reporting to the IT Operations Manager you will work within a small highly skilled IT engineering team to provide support for IT/Telephony systems within our company. You will have a wide scope of general IT infrastructure skills and experience in the pursuit of delivering a high standard of work to both the user communities and change projects. This role demands good technical skills with the ability to support, maintain and operate systems. You will work as part of a team but with the ability to take responsibility and accountability for independent work packages. There will be plenty of opportunities for you to get involved in projects and innovate whilst running all day to day support activities. Key Responsibility Areas Provide First Line IT support on a day-to-day basis Ensure that calls are answered in a timely manner Record all tickets on our Service Desk System with sufficient information Ensuring that IT support requests & incidents are dealt with promptly & resolved within the agreed SLA Proven record of closing 30 tickets per day Support system changes and project work independent to day-to-day support activities Troubleshooting skills Out of hours installations Ability to prioritise mission critical vs non critical Prepared to travel in main land UK when requested Skills Qualifications and Knowledge Required Office Work Answering IT calls Logging IT incidents 1st time fixes, e.g. password resets Basic replacement equipment setup/dispatch Basic phone changes Training IT apprentices Fix more complex incidents (Monitor number of closed incidents) Moderate replacement equipment setup/dispatch Working at remote sites Moderate on site fixes VOIP installations Firewall installations Moderate level on site fixes Thin Client installs Exact, bitewing Xray only sites General This role is likely to develop further as requirements grow. It is a fantastic opportunity to build a career within the IT industry and with a company that has strong growth ambitions. Key Relationships IT Operations Manager Wider IT Team Important Note This job description is intended to serve as a guide to the responsibilities of the post of Junior IT Engineer. It is expected that responsibilities will need to be reviewed, as the organisation matures and in light of experience, in order to ensure compatibility with other roles and responsibilities, and to reflect changing circumstances. Any proposed changes will be discussed with the post holder.