Overview
Location: Remote
Salary: £30,332. The salary for this role is competitive and will be determined based on the candidate’s skills, knowledge, experience and relevant qualifications.
The Role: This position focuses on collaboration with a Business Development Manager to drive customer acquisition and growth through outbound B2B calls and face-to-face meetings where required, seeing the customer acquisition through from lead generation to product installation. The role will also entail supporting a Business Development Manager with high-value customer appointment setting and diary management in the assigned region. A key requirement of the role is that all activity performed aligns to Clear Business Group’s values and behaviours, with a customer-centric focus always maintained. The role offers a pathway toward advancing to a Business Development Manager position in the future, providing valuable experience and growth within the company.
Responsibilities
* Prospecting and Lead Generation: Research and identify potential customers and key decision-makers. Generate and qualify leads through calling your assigned data lead source.
* Customer Outreach and Engagement: Initiate outbound calls and emails to introduce the company products/services to prospects. Build and maintain a pipeline of prospective clients by nurturing relationships through regular follow-ups.
* Comprehensive Sales Process and Account Management: Acquire new customers by managing the entire sales process, from initial contact through to product installation. Oversee customer accounts to always maintain high levels of customer service. Proactively contact customers for renewals appointments, completing the renewal during your contact call or booking in face-to-face meetings.
* BDM Regional Partnership: Work closely with your assigned Business Development Manager. Generate high-value new business appointments, manage renewals and customer activation meetings. Attend customer meetings along with your BDM to better understand the sales process and customer journey.
* Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell products or services to existing clients. Propose additional solutions that align with client goals and increase value.
* System Maintenance (CRM): Record all customer interactions, sales activities, and follow-ups in the CRM. Keep track of customer needs, preferences, and purchasing patterns.
* Product Knowledge and Market Awareness: Maintain thorough knowledge of the company’s products/services. Stay updated on industry trends, competitor offerings, and market conditions.
What Success In The Role Looks Like
* Achieve all commercial targets in a consistent manner (month-by-month).
* Achieve all agreed activity targets.
* Achieve all agreed sales targets.
* Achieve all objectives agreed with the Sales Manager.
* Operate within Clear Business quality guidelines and compliance rules.
* Receive above par scores from customer satisfaction surveys and internal feedback.
What you need to have already done to be right for this role
* A minimum of 2-years demonstrable success in a high-volume desk-based B2B sales role
* Show experience in working an assigned regional area
* Demonstrable evidence of a stable employment record.
* Experience of negotiating multiple product, price and contract terms with customers
* An in-depth understanding of B2B sales processes
* An in-depth understanding of regulatory requirements impacting B2B sales organisations
* Experience in the effective use of sales CRM, and/or Lead Management systems.
Skills
* Good written and verbal communications skills, with an ability to adapt communication styles to individual customers
* High level of attention to detail and organisation, with a sense of ownership, pride and responsibility for the accuracy of own work
* The drive, resilience and focus required to win in a competitive sales environment
* A genuine interest in own development and learning needs, with the energy and desire to act on them to improve own performance
* A professional and pleasant demeanour, with the desire to create good working relationships with both colleagues and customers.
About Clear Business
Clear Business was established with the goal of simplifying our customers' lives and making our colleagues' experiences more rewarding. We offer essential services in one place: Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance. Across Clear Business, we’re committed to creating an inclusive team and celebrating diversity. We want talented people with great skills and matching values to join our teams.
Why Choose Clear Business
We don’t just do jobs, we do careers. There are ambitious growth plans, and our people will grow with us. We’ll provide the necessary support and opportunities to develop and succeed, including flexible working, a transparent rewards structure, a diverse and inclusive workplace, and the control to drive your own career.
In return for your hard work, you’ll get
* Pension contributions and life assurance coverage.
* Generous discounts at numerous high street and online retailers.
* 25 days holiday, increasing to 28 days through length of service.
* Enjoy your birthday off every year.
* Purchase up to 10 additional holidays and sell up to 5 days per year.
* Cycle to work and travel loans for people wanting a greener commute.
* Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice.
The important extras
* Hybrid working model: the choice to work remotely for three days.
* Join or giving back initiative and support with charity fundraising and volunteering activities.
* Enjoy on-site amenities including a complimentary gym, free parking, a subsidized café, and an on-site bar for post-work drinks, quiz nights, and social gatherings.
* Full-time/permanent contract of 37.5 hours per week.
* No weekends and every bank holiday off.
What Happens Next
If you’re looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success, click 'Apply' today to take the next step in your career.
Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.
All successful candidates will be subject to pre-employment checks.
Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities.
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