Field Service Supervisor – Telecommunications About the Role We’re looking for a driven, customer-obsessed Field Service Supervisor to lead our team of Field Service Engineers. You’ll be their first point of contact, a hands-on leader who’s passionate about delivering exceptional service and solving problems. In this role, you'll take ownership of all field operations in your area—including onboarding, training, stock and van management, health and safety compliance, KPI performance, and reporting. Your ability to coach, motivate, and lead from the front will be key to helping your team exceed customer expectations. Who We Are We’re brsk. We’re customer obsessed and proud, but don’t just take our word for it. We’ve got a score of 4.7 on trust pilot with our customers showing you just how we go the extra mile. We’re a UK-based, award-winning full fibre broadband provider who are rolling out up to 2 gigabit per second broadband to homes across the UK. We have quickly become one of the fastest-growing alternative networks (Altnets) in the UK, already reaching over 950,000 homes. What sets us apart? Our people do. Each team member has a voice and contributes to building our company. Our recent employee engagement scores are as high as 88%, indicating that our teams feel connected and empowered. What You’ll Be Doing Act as the first point of contact for your team of Field Service Engineers Lead, support, and develop engineers to consistently deliver 5-star customer service Resolve escalated customer connectivity issues with professionalism and care Ensure your team adheres to health, safety, and quality standards Take ownership of your region’s field operations, including: Onboarding and training new engineers Managing stock, vehicle use, and engineer schedules Monitoring and reporting on KPIs and performance metrics Overseeing daily fault reports and ensuring swift resolution Driving improvements through process standardisation and continuous feedback Cover engineer absence when needed to maintain service levels What you’ll bring Previous experience in a similar field service role within broadband, telecoms, or a related ISP environment Strong technical understanding of fibre, networking, Wi-Fi, and in-home connectivity Great leadership skills—you know how to bring out the best in others Solid knowledge of health and safety and relevant industry regulations Proficiency in Microsoft Office, especially Excel Proactive, organised, and able to thrive in a fast-paced environment Why Join Us? Be part of a fast-growing company that genuinely values its people Work in an environment where your ideas and voice matter Help shape the future of broadband in the UK Salary and Benefits Salary: up to £36k plus car allowance 25 days holiday plus bank holidays Birthday day off! Pension scheme matching up to 8% of salary Gym discounts Employee Assistance Programme Hours will be worked over Monday to Saturday on a rota’d basis Apply now to become a key part of our field service leadership team and help us deliver broadband that truly makes a difference.