About the role
A new position has become available as a Customer Service Advisor at HR Healthcare Ltd, an online distance-selling pharmacy service provider that services our 'Treated' and 'Focused' brand. This is a full-time role, working 35 hours a week, 9am – 5pm, Monday to Friday. We're looking for someone with experience of high-level customer service who wants to join a growing, dynamic team.
Based in Bolton, you'll be the first point of contact for our customers. Working at our purpose-built office and dispensing hub, you'll be working with a range of professionals who all share one common goal: to help people find the best treatment for their health. Handling calls, responding to emails and answering queries, you'll be delivering professional communication so people can choose the right treatment and start feeling better.
Because we operate solely online, it's a more unique customer service environment here than you might be used to. There are no face-to-face interactions with patients, so you'll need to bring a courteous, professional voice, speaking for phone calls, emails and on our messaging service. You'll be working across multiple Customer Relationship Management (CRM) tools and delivering a service that prides itself on being the very best. Our team here understands the importance of communication — both with our patients and in building interpersonal skills — so expect regular lunches with the team as a reward for your hard work. We've even got a games room with a pool table.
We value our high level of professionalism when it comes to delivering our service, so you'll be expected to maintain a positive, empathetic and professional attitude at all times. You'll be able to prioritise and process patient orders and requests in a swift fashion, and handle queries about delays or changes in delivery. Confidentiality is something we respect and take seriously —we want our patients to feel at ease when you're conducting ID checks, maintaining thorough and accurate customer service records, or resolving complaints in accordance with our policies.
You'll be liaising with company suppliers to arrange collections and deliveries, and corresponding with them accordingly. You'll also need to be dynamic in your communication, answering questions from other colleagues and different departments when necessary. We'll train you when required so you can fulfil your role to the highest standards, and put you on your way to helping us meet our targets and increase business growth.
This is a great opportunity to join our team. You'll feel like you are part of a healthcare company that helps people get the help they need every day. If becoming our new Customer Service Advisor sounds like the role you've been looking for, get in touch today.
About us
At HR Healthcare, it's our mission to help people make better choices when it comes to their health. We've already helped thousands of people across the globe to get the treatment they need, and pride ourselves on making healthcare simple and accessible.
We're a GPhC-registered distance-selling pharmacy that operates solely online. You'll be part of a dynamic that's continuously looking to innovate and make the future of healthcare better.
About you
For this role, we're looking for someone with fluent English language skills who can communicate clearly and concisely with patients and stakeholders across a range of mediums. You'll have a natural flair for making phone calls, composing emails and responding to patient messages in a professional manner.
We want you to deliver the highest level of customer service possible, working as part of a team but also using your own initiative to find solutions.
We're looking for someone who knows their way around Microsoft Word and Excel, and can use other office packages when needed to deliver our service. You'll need a 'can-do', positive attitude that will put our customers at ease as you help them on their path. This is a fast-paced, rewarding role — when the occasion calls for it, you'll need to be able to work well under pressure.
If this sounds like you, you'll fit right in with our team, and this could be the new role you've been looking for.
Requirements
* 2 years relevant customer service experience and 5 GCSEs
* Comfortable using Word, Excel and other Office software
* A team player with excellent communication skills
* A courteous, clear professional manner across all mediums
* A 'can-do' attitude
* Ability to work with confidential information
* Able to prioritise important tasks
Job Types: Full-time, Permanent
Pay: £23,000.00-£25,000.00 per year
Benefits:
* Company events
* Employee discount
* On-site parking
Experience:
* Customer Service: 2 years (required)
Work Location: In person