Resident Liaison Officer (RLO) - Social Housing
Temp-to-Perm Opportunity | £22 per hour | Ware, Hertfordshire
Are you a compassionate and proactive communicator with a talent for building relationships Do you have experience liaising with residents, ideally within social housing or property maintenance We have an immediate temp-to-perm opportunity for a Resident Liaison Officer to join our team based in Ware, Hertfordshire.
You'll play a vital role in our ongoing refurbishment programme. The work will initially focus on SHDF (Social Housing Decarbonisation Fund) works before transitioning to Kitchen and Bathroom replacement projects, ensuring residents are well-informed, supported, and happy throughout.
What You'll Be Doing:
As our RLO, you'll be the friendly and reliable face of our projects. Your key responsibilities will include:
Primary Point of Contact: Serving as the main liaison between residents and the project team, ensuring clear, consistent, and timely communication.
Resident Engagement: Conducting pre-commencement visits, explaining planned works (e.g., insulation, kitchen or bathroom installations), and managing expectations.
Query & Complaint Resolution: Proactively addressing resident concerns, questions, and complaints with empathy and efficiency, escalating complex issues as needed.
Access Management: Coordinating and gaining access to properties for surveyors and trades, ensuring residents are given sufficient notice.
Feedback Collection: Gathering resident feedback on works and services to help us continuously improve.
Documentation: Maintaining accurate records of all resident interactions and communications.
Site Visits: Regularly visiting properties to meet residents and monitor works progress from a resident perspective.
What We're Looking For:
Resident Liaison Experience: Proven experience in a Resident Liaison Officer role, or a similar customer-facing position within social housing, property maintenance, or construction.
Communication Skills: Exceptional verbal and written communication skills, with a patient and understanding approach.
Empathy & Professionalism: Ability to build rapport quickly, manage expectations, and handle challenging situations with tact and professionalism.
Organisational Skills: Highly organised with the ability to manage multiple resident cases and administrative tasks efficiently.
Driving & Own Car: Must hold a full, valid UK driving license and have access to your own vehicle (expenses for work travel will be paid).
Understanding of Refurbishment: A basic understanding of retrofit works, kitchens, and bathrooms is a plus, but training will be provided.
What We Offer:
Competitive Pay: An attractive rate of £22 per hour.
Temp-to-Perm: A clear pathway from a temporary contract to a permanent position, offering long-term career stability.
Expenses Paid: All work-related travel and expenses will be covered.
Impactful Work: Contribute directly to improving homes and making them more sustainable for social housing residents.
Local Focus: Work primarily within the Ware, Hertfordshire area.
Supportive Environment: Join a collaborative team committed to high standards of resident satisfaction.
Ready to be the vital link between our projects and our residents in Ware Apply now