Job description
Job Position: Technical Support Engineer
Industry: Security and Surveillance
Job Type: Full time
Location: Maidenhead and other places in the UK as business requires
Company Overview
Dahua Technology is a world-leading video-centric smart IoT solution and service provider. Based on technological innovations, Dahua Technology offers end-to-end security solutions, systems, and services to create values for city operations, corporate management, and consumers.
With more than 16,000 employees and over 50% engaged in R&D, Dahua Technology has solutions, products, and services applied in 180 countries and regions. Since the launch of the industry’s first self-developed 8-channel embedded DVR in 2002, Dahua Technology has devoted itself to technological innovation and been continuously increasing its investment in R&D, putting around 10% of its annual sales revenue into R&D. The company continues to explore emerging opportunities based on video IoT technologies and has already established business in machine vision, video conferencing systems, professional drones, electronic license plates, RFID, and robotics etc.
Moreover, Dahua Technology has established 53 overseas subsidiaries and representative offices covering the Asia Pacific, North America, Europe, Africa and other regions to provide customers with speedy and high-quality services. In addition, Dahua products are widely applied in key vertical markets such as public security, traffic, retail, banking & finance, and energy etc. Numerous major projects have been installed with Dahua solutions and products – China International Import Expo, the Rio Olympics, G20 Hangzhou Summit, BRICS Xiamen Summit, Lincoln City Surveillance in UK, Recife CBTU Subway in Brazil as well as many others.
Dahua Technology has applied for over 2,800 patents, including more than 150 international patents. Dahua Technology has been ranked 2nd for 5 years in a row in the global CCTV & video surveillance equipment market, and has maintained its spot in the 2019 a&s Security 50, ranking 2nd for two consecutive years.
Job Description
Project Technical Support and Delivery:
1. Verify and identify tech issues from a big/complex system, typically with 50+ devices, including management software and specified network requirements.
2. Troubleshooting, testing, escalating and communicating internally and externally.
3. To complete the project bidding work, to help customers make the tender documents, and make project tenders, according to the required standard.
4. Provide specified technical training for target project customers after understanding their technical skill levels.
5. Understand and consolidate customer demand for products, and provide feedback for product improvement.
6. Figure out new opportunities within communication during support and report/discuss internally.
Project Management:
1. Following the progress of big projects from the early stage, figure/dig out technical risks and advise, then correct them in advance.
2. Host the routine project meetings and follow up related tracking lists.
3. Cooperate and assist POC tests
4. Communicate with multiple teams, including sales, solution, product, R&D, quality, etc.
Key Attributes
1. Prior experience in a technical support role and interests in learning/operating electronics and network devices
2. Good at handling pressures and a positive attitude
3. Initiative, honesty and integrity
Required Skills and Qualifications
1. CCTV, IT, Network, communications, computers background or other related fields.
2. More than 2 years’ related experience.
3. Fluent English both in reading, writing and speaking.