POSITION SUMMARY:
The Manager is an innovative and self-directed, results-oriented professional who demonstrates a creative and collaborative management style and provides leadership to assigned areas(s) of responsibility. The Manager is responsible for the overall management of the human and fiscal resources required to meet the patient care needs for assigned areas, as well as for the integration of quality and other patient safety initiatives within the portfolio. The Manager takes an active role in strategic planning, program development, volume management and quality monitoring. The Manager promotes integration and ongoing advancement of standards and best practices of Addiction care, including Concurrent Disorders and Harm Reduction. As a leader, the Manager provides, facilitates and promotes the best possible professional service to the patients and employees of these programs, as well as to the organization and community. The manager works in close collaboration within other St. Joseph's programs, RAAM Clinic, Concurrent Outpatient and the Concurrent Disorders Capacity Building Team.
QUALIFICATIONS:
•Recent and successful minimum of 3 – 5 years clinical frontline management experience and/or demonstrates knowledge in relevant area of clinical practice.
•Successful completion of an Undergrate Degree in a related clinical field; nursing preferred.
•Master's Degree preferred.
•Demonstrated knowledge of Concurrent Disorders, Addictions and Harm Reduction.
•Demonstrated evidence of highly effective critical thinking, problem solving, innovative solutions, and challenging accomplishments.
•Excellent organizational and interpersonal skills.
•Demonstrated ability to facilitate the successful achievement of outcomes.
•Excellent team building skills.
•Experience managing fiscal resources within the allocated budget.
•Demonstrates excellence in interpersonal, communication, coaching, mentoring and team building skills that facilitate positive interactions among all members of the interdisciplinary team.
•Possesses the ability to introduce and effectively facilitate change.
•Demonstrates a strong patient and community focused philosophy in all interactions.
•Demonstrated ability to provide leadership, support and critical analysis in stressful, complex clinical and emotional situations.
•Ability to analyze research and incorporate evidence-based practice into Policy and Procedures development to inform clinical practice.
•Ability to effectively communicate with the interdisciplinary team and external areas using timely, appropriate written, verbal and non-verbal means.
•Enhanced knowledge and expertise in coaching, facilitation, listening, group and team skills.
RESPONSIBILITES:
•Engage staff in opportunities for professional development including leadership and membership on professional committees and facilitating and providing support to all staff and learners i.e. Clinical Supervisor, Addiction Attendants, Senior Addiction Attendants, RN's, NP's, and learners.
•Acts as a coach, mentor, and role model to team members and provides leadership to all staff by providing an environment where shared governance, empowerment and respect for diversity can grow.
•Develops and implements appropriate orientation programs for new staff in collaboration with educator.
•Leads staff in problem solving and decision-making by ensuring administrative policies and procedures are followed
•Hires, promotes, disciplines and terminates staff as required.
•Manages employee relations issues, promoting a teamwork environment where staff can interact productively and efficiently.
•Develops, implements, and communicates performance measures, conducts regular performance appraisals of direct reports, provides ongoing coaching and feedback
•Oversees the orientation of new hires and ensures that role expectations are met in line with probationary timelines.
•Fosters effective employee and labour relations through advocacy, clear communication with HR resources, knowledgeable interpretation and implementation of hospital policies, collective agreements and performance appraisals.
•Promotes, fosters and strategically creates opportunities for education and professional development of all program staff, students and colleagues aligned with hospital and program priorities.
•Liaises with professional practice leads(s) and other managers as needed
•Manages the development, implementation, evaluation and maintenance of quality improvement initiatives which are in alignment with established SJHH standards, Accreditation Canada, and Ministry standards.
•Develop program policies and procedures to align with provincial initiatives and program priorities
•Monitors quality improvement outcomes on a regular basis; develops action plans to address identified issues.
•Coaches staff to ensure that continuous quality improvement initiatives are incorporated into day-to-day activities.
•Directs practice and processes to ensure excellence in care delivery in accordance with MOH and Accreditation Canada standards
•Reviews and revises policies and procedures that will ensure excellent delivery of service.
•Develops and fosters an environment of open communication for interdisciplinary team, patients and families.
•Examines clinical practice variations related to improvement opportunities.
•Fosters an environment that supports and facilitates the use of evidence informed practices, ongoing professional development and interdisciplinary care, research and clinical evaluation. Promotes and supports all activities of best-practice organization.
•Performs regular reviews of key performance indicators as established by the program Steering and Advisory / Quality Committees and develops action plans for indicators not meeting requirements.
•Responsible for the day-to-day operational and organizational effectiveness of MASH, Womankind and any offsite St. Joe's staff working within community partner programming, i.e., YWCA, Good Shepherd, YMCA, etc.
•Responsible for planning and coordinating resources (scheduling, education, supplies, and equipment)
•Designs and implements methods and techniques to design, implement, monitor and evaluate the delivery of service within a framework of continuous quality improvement and service excellence.
•Participates and facilitates regular team rounds/meetings with a focus on the delivery of quality, effective and efficient care in context of our mandate, defined resources and system partners and pressures.
•Works with director and others within the program to develop, implement, and evaluate budget strategies and opportunities
•Leads implementation of special projects, integrating with hospital and community partners
•Performs monthly review of financial reports to identify variances and create action plans to address variances.
•Explores and identifies opportunities for efficiencies and create and business plans accordingly.
•Engages staff in financial review and responsibilities processes and fosters an environment that is solution oriented.
•Collaboratively ensures the development and use of appropriate resources and supplies, while continuously measuring and evaluating processes and outcomes.
•Responsible for the coordination of coordination of capital and non-capital purchase requests for the department.
•Contributes to corporate efforts and initiatives, as appropriate, to enhance SJHH's mission, values and goals.
•Represents the program internally on SJHH committees, as required, and SJHH in the external community on committees and organizations within the region, province, and nationally as well as at conferences, workshops, etc.
•Maintains confidentiality at all times and ensures the release of information is in accordance with hospital policies
•Assumes a leadership role within the region and province.
•Maintains and fosters an environment that is sensitive to the diversity of internal and external communities and fosters team spirit, cohesiveness, motivation, and commitment to service goals.
•Works collaboratively with the Department Clinical Director and other key interdisciplinary team members to address operational issues that impact the delivery of service and the efficient use of resources.
•Participates in the development of the operating plan in consultation with stakeholders such as support services and departments, physicians, staff, consumers, and community partners.
•Responsible for aligning program patient flow initiatives with organizational goals.