Calibrate Energy Engineering are looking for a proactive and organized Service Delivery Manager to play a key role in supporting our field engineers with both maintenance and project operations. This role will involve coordinating planned maintenance schedules, managing breakdown responses, sourcing essential parts, and liaising with clients to ensure efficient service delivery. The role is based in Alnwick, UK.
The ideal candidate will have strong problem-solving abilities, excellent coordination skills, and a proactive approach to managing operational tasks that support engineering teams.
Key Responsibilities:
* Field Engineer Support – Ensure engineers have the necessary resources, tools, and information to carry out maintenance and project work efficiently.
* Maintenance Coordination – Oversee planned maintenance schedules for CHP units, ground source heat pumps, and air source heat pumps, ensuring timely servicing and system reliability.
* Breakdown Management – Act as the first point of contact for urgent repairs, coordinating rapid response efforts and ensuring excellent customer service.
* Parts Procurement – Source and manage the inventory of essential components, working with suppliers to secure cost-effective and timely deliveries.
* Client Liaison – Communicate with clients to schedule maintenance, provide updates on ongoing work, and maintain strong customer relationships.
* Project Support – Assist in the planning and execution of low-carbon energy projects, ensuring smooth operations from design to implementation.
* Operational Efficiency – Identify and implement process improvements to enhance efficiency, reduce downtime, and optimize service quality.
Key Skills & Experience:
* Experience in operations support, engineering coordination, or maintenance planning, ideally within the energy, engineering, or maintenance sectors.
* Strong organizational and coordination skills, with the ability to manage multiple priorities effectively.
* Experience in sourcing and procurement of technical parts and equipment.
* Excellent communication and client relationship management skills.
* Ability to work under pressure, particularly when handling breakdowns and urgent maintenance issues.
* Knowledge of low-carbon energy systems, including CHP, ground source heat pumps, and air source heat pumps, is highly desirable.
* Proficiency in ERP or maintenance management systems is a plus.
What We Offer:
* Competitive salary and benefits package.
* Opportunity to work with cutting-edge low-carbon energy solutions as part of the RSK Group.
* A supportive and collaborative team environment.
* Career growth opportunities within a rapidly growing company.
If you are a proactive and detail-oriented professional with a passion for operational support and sustainable energy, we would love to hear from you!
#Recruitment #Engineering #rskfamily
RSK will not accept unsolicited CVs from agencies other than RSK PSL or Secondary agencies.