SF Recruitment is currently recruiting for a Planning Coordinator to be based with one of their key clients in Burton on Trent. The role will be office based working Monday to Friday 8 to 5pm.
My client is looking for someone ideally with some previous planning/project experience, no matter how much, alongside excellent administration skills. You will be responsible for managing a key account for the business alongside some smaller accounts too.
Typical duties will include:
- To be the first point of business contact for client Helpdesk teams and internal engineering teams, for the planning and scheduling of jobs (PPM, remedial and reactive).
- To receive and process all client helpdesk calls and email queries by monitoring the Helpdesk mail box and contract specific dedicated mailboxes.
- To respond in a timely manner to jobs raised and quotes requested, ensuring contract KPIs and SLAs are met, e.g. job response, job closure, paperwork requirements and job costings.
- To use the company planning tool to plan and schedule jobs ensuring an efficient use of engineer skills and job process.
- Prioritise numerous tasks and continuously monitor the progress of works whilst communicating any delays to the relevant people.
- Liaise, via email and telephone, with engineers, subcontractors, and clients to manage and plan workload.
- Collating quotes for costed works.
- Update job financials for invoicing on job completion ready for finance processing.
- Maintain accurate records and process paperwork in a timely manner to ensure PPM compliance and client SLAs are met.
If you are organised, used to managing a varied workload and enjoy the planning side of things - this could be the perfect role for you