Make a difference every day with PDSA
At PDSA, we’re dedicated to improving the lives of pets and the people who love them. As a Fundraising Adviser, you’ll play a vital role in helping us raise the funds that keep our veterinary services running, making a real difference to pets and their owners across the UK.
If you’re a great communicator with a passion for helping others and a drive to achieve goals, this could be the perfect role for you.
About the role
You’ll be based in Sunderland, at our National Customer Service Centre (NCSC), located just 600 metres from our local PDSA Pet Hospital.
Our centre has been running in its current form for nearly a decade and is home to a friendly team of 60 colleagues, a great mix of full- and part-time team members who work together to deliver excellent service and results.
Over the years, the NCSC has evolved significantly, now handling a wide range of customer and supporter interactions. It’s an energetic, supportive environment where every conversation helps make a difference.
What you’ll do
* Make inspiring outbound calls to engage supporters, encourage donations, and promote PDSA’s work.
* Handle inbound calls related to fundraising with empathy and professionalism.
* Achieve personal and team income, service and quality targets.
* Build positive relationships with supporters through excellent communication and listening skills.
* Ensure accuracy and compliance with Data Protection and fundraising regulations.
* Maintain up-to-date knowledge of PDSA’s veterinary and fundraising activities.
About you
You’ll bring:
* Experience working towards financial or operational targets.
* Excellent telephone and listening skills, with the ability to build rapport.
* A positive, solutions-focused approach.
* Confidence using computer systems and managing data accurately.
Desirable experience includes:
* Customer service or complaint handling.
* Fundraising, sales or supporter engagement.
What We Offer
We are really passionate about being a great place to work, where people feel connected with what we do and where they feel they can make a genuine difference. This commitment has resulted in us being rated as one of the top 25 big organisations to work for in the UK according to Best Companies survey.
In addition to being a great place to work, we offer a wide range of benefits, including:
* 25 days holiday plus bank holidays (rising with service), with option to buy/sell days.
* Special days off, including:
o A paid Volunteering Day
o A Celebration Day for something meaningful to you
o A dedicated Wellbeing Day to focus on yourself
* Generous pension scheme – up to 10% employer contributions
* Free Life Assurance (4 x annual salary)
* Enhanced family leave (maternity, adoption & paternity)
* Retail, travel & leisure discounts through Fetch platform
* 15% discount on PDSA Pet Insurance plus access to staff vet services for pets
About PDSA
As the UK’s leading veterinary charity, with 49 Pet Hospitals, we strive to improve pets’ lives – through prevention, education and treatment. Every year our dedicated vet teams carry out 2.7 million treatments on 470,000 pets. Our national network of around 120 high street shops help us to provide these treatments through selling both donated and new goods.
We believe that we work better together, so everyone from our vets, volunteers, shop teams and to our office support colleagues – we are driven in our dedication and passionate about pets. Join us and help improve the lives of every pet.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunity for flexible working arrangements to support team members from different backgrounds.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
The closing date for this vacancy may be brought forward should we receive sufficient candidates.