This role is a 37.5 hour contract and weekend availability is required.
Overview
White Stuff was established in 1985 through a simple idea. The company now has shops and concessions in the UK and internationally, selling women’s and men’s clothing, accessories and homeware. Our people are at the heart of our brand, and we encourage entrepreneurial ideas and accountability at all levels.
Who You Are
You’ll be passionate about retail and fashion. You’ll have experience driving the commercial success of a shop and leading a team, and you’ll be able to inspire others with your passion and expertise. You will be your true self and bring out the best in others too.
Primary Objective Of The Job
The Shop Manager holds overall responsibility for their shop, taking ownership and driving performance by managing KPIs, ensuring customers have the best possible shopping experience, developing the team and ensuring White Stuff’s presence in the local community.
What You’ll Be Doing
You’ll report to your Area Manager and sit within our Retail team.
* Customer Experience: Training, driving, and coaching the team to deliver an amazing instore customer experience in line with our pillars (Be Friendly, Be Valuable, Be Inspiring) throughout the Customer Journey.
* Customer Experience: Ensuring the team meets customer needs through multichannel shopping and endless aisle orders.
* Customer Experience: Engaging customers with our brand through email newsletter sign ups, purchase tagging, and e-receipts.
* Product Presentation and Visual Standards: Evaluating floor layout and sales trends regularly, taking action to ensure the shop floor responds to commercial opportunity.
* Product Presentation and Visual Standards: Ensuring the team understands the features of our products and can explain these to customers to support styling and purchase decisions.
* Product Presentation and Visual Standards: Maintaining excellent product and shop standards at all times.
* Product Presentation and Visual Standards: Implementing brand VM standards and layouts within the shop and making placement decisions to best suit the shop, market and customer.
* Product Presentation and Visual Standards: Creating a commercial environment where the team evaluates the floor layout and KPIs and takes action to respond to opportunities.
* Product Presentation and Visual Standards: Evaluating shop product packaging and feeding back commercial opportunities to the Area Manager.
* Product Presentation and Visual Standards: Ensuring stock levels are optimised for sales opportunities and liaising with Merchandising to influence.
* Commercial Management: Understanding commercial opportunities for your shop and maximising these to increase sales; coaching the team to understand and implement these opportunities.
* Commercial Management: Ensuring the shop operates within the budgets set.
* Commercial Management: Leading the coordination of promotions, incentives, and key trading weeks.
* People Management and Development: Using available tools to develop the team’s knowledge and skillset and help them reach their potential.
* People Management and Development: Creating a positive team atmosphere focused on delivering results.
* People Management and Development: Leading team briefs to ensure the team are equipped with knowledge and motivation to achieve targets.
* People Management and Development: Ensuring effective staff planning to have the right people in the right places at the right times.
* People Management and Development: Setting team objectives and supporting collaboration to achieve goals.
* People Management and Development: Attracting, recruiting and retaining high-calibre team members.
* People Management and Development: Succession planning to grow internal talent.
* People Management and Development: Actively seeking local opportunities such as events that could benefit the shop.
* People Management and Development: Providing regular praise and feedback to support engagement and development.
* People Management and Development: Leading annual and interim reviews with ongoing objective monitoring.
* Shop Operations: Leading efficient and accurate delivery and replenishment processes.
* Shop Operations: Organising stocktake and ensuring accurate reconciliation.
* Shop Operations: Managing ship-from-store and click-and-collect processes.
* Shop Operations: Being a point of contact for internal and external stakeholders.
* Shop Operations: Leading health and safety processes and ensuring team compliance.
* Shop Operations: Developing professional relationships with other teams and areas of the business.
* Doing Good Stuff: Living our values and ensuring they are alive in the shop.
* Doing Good Stuff: Supporting charity partner activities and events.
* Doing Good Stuff: Explaining our approach to ethical sourcing and environmental impact to customers and the team.
What We’ll Offer You
As a Shop Manager at White Stuff you will be entitled to a range of benefits, including:
* Quarterly bonus opportunity
* Up to 25 days holiday per annum plus bank holidays
* 2 extra paid days off per year to volunteer in the local community
* 50% discount and a uniform per annum
* BUPA Medical and Dental Insurance
* Healthcare cash plan and Life Assurance
* Interest free season ticket loan
* Pension Contribution
We are committed to creating an environment where we can all be proud to work and be ourselves. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
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