Job Description
Are you passionate about EdTech? A great relationship builder? Proactive, collaborative, and commercially aware? This might be the role for you!
The company
Our client is a CPD provider that offers thousands of expert guidance articles, policies, and templates – plus market-leading online appraisal software – fully integrated with the world’s largest CPD library for educators, all on one platform.
They provide senior leaders of schools, nurseries, and multi-academy trusts with everything they need to understand the latest government changes, make informed decisions, take immediate action, and showcase their progress in one seamless information flow.
In short, they help nurseries and schools to achieve compliance, reduce workload, and empower staff all on one platform.
They provide the tools, knowledge, and confidence to transform children's lives, helping nurseries, schools, and trusts reduce staff workload, operate more efficiently, and focus on what matters most in education – driving up standards and improving outcomes.
They’ve created a unique offering that combines the world’s largest library of CPD and policy resources for educators with custom-built education software.
They have three business divisions:
* Professional Development: Access the world’s largest CPD library for educators. Meet your statutory training requirements and raise standards with expert-led courses, webinars, podcasts, and parent guides.
* People Development: The complete online platform for people development. Put people at the heart of your school improvement strategy by linking appraisals and professional development. Streamline your entire appraisal process.
* Compliance Management: Simplify and automate policy compliance. Eliminate the spreadsheets and make manual record-keeping a thing of the past with Policy Manager – our all-in-one policy management tool.
The role
You’ll be joining the Account Management team and will be responsible for maximising and developing the company’s multi-membership client base. You’ll manage a portfolio of clients, some of whom have significant growth potential.
Your core focuses will be on client retention and account growth. You’ll keep a close eye on renewal rate, price increase, downgrade, cross-sell and up-sell.
This role will provide a great opportunity to develop relationships with decision-makers who require personal interaction. You will adapt your touchpoint activity where it has the most impact and adapt to your clients’ operating at different levels. You’ll need to understand your client’s objectives and adapt your approach as necessary.
As a result, through your understanding of your client’s business, you will be able to ensure they lengthen their relationship with the business and further integrate across the company’s products.
Day to day includes:
* Be the key commercial contact for a defined portfolio of accounts.
* Be responsible for renewing existing clients’ subscriptions as early as possible and growing the revenue at the earliest opportunity.
* Take control and ownership of your territory to map and target these organisations strategically (e.g., using client case studies, renewal data, usage and CRM information, industry news, and targeted marketing campaigns).
* Rigorously record account and opportunity data in HubSpot for successful opportunity mapping to ensure consistency across the business and transparency in measuring KPIs and targets.
* Build relationships at all levels through proactive and regular contact, and focus on delivering value throughout the client's journey.
* Effectively manage each client’s usage of their current system, ensuring they derive maximum value from their subscription. Use your product knowledge to determine the most natural upsell and cross-sell opportunities based on their usage.
* Meet with decision-makers to identify and develop needs for our product, and recommend solutions that provide ROI and improvements.
* Be creative in finding ways to overcome sales barriers and convert opponents or sceptical users into advocates.
* Utilise market knowledge to strategically position yourself against competitors, becoming the only viable option.
* Analyse opportunities to understand threats or barriers with the ability to accurately forecast sales pipeline to perform consistently in line with monthly, quarterly and annual targets.
* Drive successful contract negotiations. Be tactical to drive timelines and create urgency, wherever possible, to control the close date.
* Coordinate and prepare meetings and demonstrations.
* Attend relevant trade events to help build the brand and expand the network.
* Evangelise the company vision both internally and externally.
* Working with other Account Managers to collaborate effectively to drive new initiatives and best practices.
This is an excellent opportunity for an individual familiar with the education landscape who is seeking a chance to join a reputable EdTech brand, offering career growth and professional development.
The company offers excellent internal training functions that provide sessions on:
* Customer experience best practice
* Sales and negotiation skills
* Management development
* Soft skills training
* Informal support and coaching are integral to the team's culture.
The package
* £30,000-35,000 salary
* Bonus of up to £20,000 OTE per year
* Opportunity to join a reputable and well-respected brand in education that is in an exciting period of growth
* Hybrid working, with regular collaboration days at the company HQ
* Buy & Sell Holiday scheme – allowing holiday entitlement to be increased up to 38 days annually
* Life assurance and SmartHealth.
* Opportunities to work in a rapidly growing, well-established EdTech scaleup
* NEST pension scheme
* Access to Life Assurance scheme
* SmartHealth – 24/7 access to a virtual GP, mental health support, financial advice, and more
* Clear career development pathways both within the team and across the wider business
To be successful, you will…
* Have experience working within a SaaS business for more than 1 full year.
* Have experience in executing against KPIs.
* Have an outstanding ability to listen, both to remain open to ideas and to understand clients’ challenges and opportunities.
* Be proficient in using CRM and business applications.
* Convey information and ideas clearly, both verbally and in writing.
* Be numerate and analytical.
* Be able to accurately manage a pipeline and forecast revenue.
* Be a self-starter who is motivated and driven to succeed.
* Be extremely organised and efficient – able to move fast and prioritise efficiently to manage Client satisfaction and retention, as well as applying laser focus to up-sell/cross-sell opportunities.
* Have a thirst for knowledge – take ownership of understanding all aspects of company products (including new features as they are developed) and its competitors to strengthen the ability to position the company against a client’s incumbents or internal processes.
* Be confident in learning from experience and sharing knowledge to successfully help others.
* Be comfortable planning activities and using data to make business decisions.
* Be assertive with the natural confidence and tenacity to find and create needs even when they may not be obvious or clear.
* Be relentless in your pursuit of a favourable outcome.
* Be proactive, collaborative, and commercially aware.
Ideal (but not essential)…
* Experienced in education or EdTech SaaS
* Experienced in account management in a commercial setting
* Experienced with renewals, upselling, or customer engagement in a SaaS environment
Apply!
If you’re a super-driven education professional, looking to take the next step in your career, apply now!