We are looking for a highly organised and detail-oriented Customer Support Administrator to provide essential support across customer service, scheduling, logistics, and general administration. This role is ideal for someone who thrives in a fast-paced environment, can manage multiple priorities efficiently, and is committed to delivering excellent internal and external service.
Key Responsibilities of the Customer Support Administrator:
* Respond to customer enquiries via phone, email, and other channels.
* Provide timely updates and resolutions to customer issues.
* Maintain accurate records of customer interactions and feedback.
* Manage internal documentation and filing systems.
* Prepare reports, correspondence, and support materials.
* Organise works and service schedules.
* Maintain calendars and ensure timely communication of changes.
* Coordinate with internal teams to ensure smooth operations.
* Assist with planning and tracking deliveries and maintenance jobs.
* Liaise with suppliers and service partners to ensure timely execution.
* Maintain accurate records for invoicing purposes
* Ensure all information is collated ready for invoicing
Skills & Experience required:
* Previous experience in a customer service or administrative support role.
* Strong organisational and time-management skills.
* Excellent attention to detail and accuracy.
* Ability to prioritise tasks and manage multiple deadlines.
* Proficient in Microsoft Office Suite (Excel, Word, Outlook).
* Strong communication and interpersonal skills.
Personal Attributes:
* Reliable and self-motivated.
* Calm under pressure and solution-oriented.
* A team player with a proactive approach.
Customer Support Administrator
Salary £28k-£30k
Ferndown BH22
Monday - Friday