Hours- 37.5 hours a week. Typically Monday to Friday, supporting with weekend on call rota. As an Operations Support Manager, Professionally manage and lead the clinical support team to execute a broad range of tasks and functions, contributing to the delivery of a high-quality healthcare service. Oversee the day to day operations of the clinical support department to ensure patient and customer focus is central to the commercial success of the business. As an integral part of our clinical support team, your skills will help us to deliver on our vision to make healthcare better. What are you responsible for: • Ensuring the service delivers the highest standard of patient care whilst meeting patients’ expectations • Managing the rota for the clinical support/ administration team • Overseeing all day to day activity for the clinical support teams, remaining knowledgeable and up to date on all InHealth’s processes and ensuring a strong understanding of the ‘role of the people manager’ is maintained • Leading on and being actively involved in recruitment activity for the clinical support team, monitoring attrition rates and workforce planning for future recruitment drives • Designing and delivering structured induction programmes for all new clinical support team members • Ensuring the annual appraisal process is completed on time and incorporates a personal development plan for each team member • Increasing employee engagement by regularly requesting feedback from team members, maintaining a positive team environment and improving retention • Engaging team members with the patient satisfaction results, financial activity and overall unit performance in conjunction with the Operations Manager • Maintaining up-to-date training, appraisal and PDP records for the team • Supporting escalated disciplinary and grievance concerns • Understanding the administration tasks and processes in full, being prepared to step in and deputise if required • Compiling reports required by the Operations Manager or Head of Operations • Participating in and leading audits, delegating tasks to the team as required • Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure • Maintaining stock control and being responsible for ensuring consumables and supplies are purchased as and when required • Overseeing the completion of month end administrative procedures • Complying with ISO standards in respect of information security management • Reporting all incidents and complaints in line with company policy We are looking for someone who has • Experience working as a manager or a strong team leader ready for the next step in their career. • Been involved in the attraction, recruitment, selection and retention process • A true passion for the training and development of their direct reports to achieve professional development • Using a wide range of Microsoft packages and other IT systems • Confidence working towards departmental objectives, KPIs and plans • A true passion for patient care and making healthcare better. • A calm and compassionate personality. • The ability to work well under pressure, in a fast paced environment. • A background in healthcare would be desirable Whats in it for you We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more! In addition to this, we also offer: • 25 days annual leave (plus bank holidays) • Generous company contribution pension scheme • Fantastic learning and development opportunities • 24/7 access to a dedicated well-being hub and an Employee Assistance Programme • Monthly award programme and online peer-to-peer recognition • Refer a friend bonus • Discounts on InHealth’s healthcare services • Smart tech, Cycle to Work and thousands of discounts and cashback options • Paid-for professional memberships and more!