Contract Type: Temporary (3 months initial, with possible extension)
Hours: Full-time, 37.5 hours per week
Rate: £15.00 per hour
IR35 Status: Inside IR35
Hybrid Role
About the Role
We are seeking two Service Desk Support professionals to join our IT team reporting to the Service Desk Team Leader, you will be the first point of contact for technical support across multiple sites. This is a predominantly office-based role requiring excellent communication skills via telephone and email.
Key Responsibilities
* Provide first-line technical support to IT users.
* Handle requests via telephone, email, walk-ins, and Self Service in line with departmental standards.
* Log and manage all calls, ensuring correct prioritisation per SLA/OLA guidelines.
* Maintain accurate records in the Service Desk software, meeting all required data standards.
* Communicate call numbers, priorities, and estimated resolution times clearly to users.
* Keep users regularly updated on progress and status of their requests.
* Ensure timely updates and accurate documentation of all service desk interactions.
Ideal Candidate
* Previous experience in a service desk or IT support role.
* Strong communication and customer service skills.
* Ability to work efficiently in a fast-paced environment.
* Familiarity with service desk software and IT support processes.
If you are interested then please apply or send me your CV to (see below)