Cleaning Team Leader (Taffs Well) - Taffs Well, South WalesSalary: £14.70 per hourBasis: Part timePlease note: This role will work 20 hours per week (4 hour shifts) between the hours of 4pm - 10pm, 5 days out of 7 Equal OpportunitiesAt Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone\\\'s different and has their own perspective so we\\\'re building a diverse team that mirrors the communities we serve. Through this we\\\'re determined to be one of Wales\\\' leading inclusive employers. We\\\'re creating an inclusive transport network that everyone in Wales can be proud of.Who we are At Transport for Wales, we\\\'re on a mission to transform transport in Wales and make it fit for the future, whether that\\\'s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we\\\'re all facing.We\\\'re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential.We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we\\\'ve made to the people of Wales to build a sustainable transport network that meets their needs.Role responsibilitiesThe role of the Team Leader is to be responsible for a Cleaning Team to ensure that the local cleaning operation follows guidelines and best practice, providing a good customer experience. Main duties will include: In absence of the Site Manager, this role will be responsible for a designated cleaning team for a site by managing and coordinating the onsite Cleaning Operatives, producing a consistent approach and a service that meets and aims to exceed expectations. Provide management information by collating data across audits, staff holidays, sickness and stock information to ensure TfW can make informed decisions relating to the cleaning provision. Coordinate operational activities of the teams by being accountable for the scheduling of the cleaning rotas and conducting audits to ensure that the sites run effectively and provide a good customer service. Conduct daily cleaning check by visiting cleaning area, conducting spot-checks for stock and PPE to ensure the cleaning provision is compliant. Act as a point of escalation for Cleaning Operatives where appropriate, by reviewing more serious complaints to ensure the staff/customer experience and satisfaction is maintained. Who we\\\'re looking for Previous experience of working in a cleaning role. Ability to manage and motivate a dispersed and diverse workforce. Have an understanding of Health and Safety policies and procedures in the cleaning industry. Understanding of how to safely handle cleaning substances. Flexible and available to work the shifts required. Welsh Language SkillsThe ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role.Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.Next stepsDoes this role sound like the opportunity you are looking for? Do you want to find out more? See attached Job Description for further details.Transport for Wales is a disability leader. We are happy to discuss any reasonable adjustments you may need in the recruitment process or as part of the role if you are successful.This advert will close at midnight on the day of the application closing date stated above. We do encourage you to submit your application as early as possible.Please note, we reserve the right to close this vacancy early if we receive sufficient applications.**If you have submitted an application for this role within the last 6 months and were unsuccessful, please do not re-apply as regrettably, your application will not be considered.Note that you must hold the permanent right to work in the UK. We are not currently able to provide sponsorship.**