Store Manager - Newcastle Metrocentre (40 hours)
Step into a role at Rituals where your hands‑on approach and passion for people make a real difference in our shop's success and team spirit. Can you deliver exceptional customer experiences, inspire team members, and lead the way to top‑line sales?
Responsibilities
As Store Manager you will create an unforgettable customer experience and help your team reach their full potential. You will work closely with your Area Manager to implement our local business strategy, continuously reach performance targets and take charge with effective leadership. You will lead by example, coach your team to deliver an excellent customer experience, define daily objectives and actions to drive KPIs, develop monthly plans based on productivity targets, ensure excellent store administration, manage inventory and day‑to‑day operations, and drive employee wellbeing and engagement with regular 1‑to‑1s and celebrating success.
Qualifications
* Prior relevant Store Manager experience or equivalent within retail or hospitality.
* People management skills (communication, motivation, coaching, connection, and inspiration).
* Experience in sharing knowledge to drive behavioural change and develop others.
* Decision making and problem‑solving skills.
What we look for
High on energy, low on ego and with a little bit of humour! You inspire, are performance oriented, and can motivate your team to reach goals in terms of customer satisfaction and sales.
Benefits of working at Rituals
* Training and development opportunities
* Competitive bonus scheme
* Rituals employee discount
* Quarterly product allowance
* Numerous wellbeing initiatives and EAP
* Company & Team events
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