Job Description
The responsibility
* Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
* Confident demonstrating products to customers while making recommendations to achieve sales and targets
* Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
* A strong operator with exceptional organisational skills
* Passionate about the industry and trends
* Self-driven to develop and maintain your own product knowledge of all products using brand and store product information, education materials and attending training as required
* Pro-actively engage with clients to develop customer loyalty
* Contact clients with information on new ranges, products and instore events
* Own the planning and delivery of in-store events in conjunction with the store and brands
* Maintain high standards of visual presentation in stores by making sure drawers and counter displays are kept clean and tidy
* Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
* Support with stock counts and other operational duties
* Be a Brand Expert through positive promotion of product and company image at all times
* Lead by example to support and coach the sales team
* Support the store management team
* Develop strong relationships with brand representatives
* Perform as a team player, participating in all activities to contribute to the store objectives
* Ensure compliance with all policies and procedures
* Champion our company culture and values
Qualifications
The Requirements
* Experience within luxury or premium retail at a management level
* Vast knowledge and passion of luxury retail including building brand relationships
* A background managing a team of managers
* Proven track record of internal progression and development
* Must be able to work well under pressure and to strict deadlines
* Able to work a flexible schedule based on the company needs
The person.
* Demonstrates a high level of personal energy
* Confident, assertive and personable
* Positive and enthusiastic with a can do attitude
* Great communication skills
* Self-driven to upskill and learn
* Resilient and resourceful
* A natural coach and leader
Additional Information
The Rewards
* Basic rate salary £33,222
* Weekly/Monthly & Quarterly Commercial Bonuses
* Commission led bonuses across a wide range of products
* Monthly Group Rewards and Recognition
* 40% Instore Uniform Discount
* Bike to work scheme
* Group Wide 20% Discount across all Frasers Group brands