Our client is looking for a Mortgage Administrator to join their team for a period of 12 months to cover maternity. This role offers hybrid working working with 2-3 days a week being based at the Nottinghamshire office. Key Responsibilities: * Provide first-class support to mortgage applications through telephone and email. * Process Decisions in Principle (DIPs). * Support brokers ensuring due diligence checks are completed in line with regulatory and internal requirements. * Record all activity accurately within internal systems to ensure seamless communication and case tracking. * Assist with marketing promotions, campaigns, and broker feedback initiatives to help drive engagement and sales. Candidate Profile: The successful candidate will: * Have at least 1 year’s experience in a similar role or a customer-facing position. * Previous experience in customer service. * Experience or knowledge of the mortgage industry or working within a FCA audited environment is highly desirable. Hours of work are Monday-Friday, 9-5pm. The initial induction period will be office period and after probation hybrid working is available