Customer Support/Showroom Manager - Furniture Salary £30,000 - £32,000
Based in Farringdon
Office-Based Role - 9am - 5pm
A global high-end office furniture manufacturer is seeking a proactive and highly organised Customer Support/Showroom Manager to join their UK office in Farringdon. This varied role combines customer service, project coordination, and showroom management. You will be responsible for managing customer orders from enquiry through to delivery, supporting the sales team with quotations, presentations, and mock-ups, while also maintaining the showroom's appearance and assisting with events. The ideal candidate will have a background in customer support or sales, excellent communication and coordination skills, and a professional, client-facing approach.
Duties Include:
* Oversee the day-to-day organisation and upkeep of the showroom, including stock of samples, office supplies, and refreshments, ensuring a welcoming and professional environment at all times
* Greet and host clients during showroom visits, coordinating with the sales team and arranging refreshments or other requirements in advance
* Assist with planning and setting up internal and external showroom events in collaboration with the marketing team
* Manage travel bookings for the Sales Team and Managing Director, including flights, hotels, and itineraries
* Support the sales process by handling customer orders from enquiry through to delivery, ensuring a seamless experience and clear communication throughout
* Provide product information and support to clients and dealers, including the creation and coordination of mock-ups, presentations, and on-site visits
* Maintain regular contact with clients and dealers, assisting with order updates, issues, and after-sales service
* Process and track orders in the internal system, liaise with third-party suppliers, and ensure all data is accurate and up to date
* Prepare customer quotations, assist with tenders and PQQ submissions, and provide administrative support to the sales team as needed
* Support finance with chasing overdue invoice payments
Experience Required:
* Previous experience in a customer service or sales role
* Strong customer service skills with proven experience in order management and providing quotations
* Experience in the furniture industry is desirable
* Proficient in using various systems, including Outlook, Axis, Salesforce, pCon, and CAD (training will be provided). A technically minded approach and adaptability to different systems are essential
Benefits:
* 25 days holiday + 8 BH
* Statutory Pension
* Christmas and summer parties
* Opportunity to grow with the company
* Lovely showroom offices
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
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