Customer Service Administrator – Battery – Essex
Position Type: Full Time
Location: United Kingdom
Sector: OEM
Working Model: Hybrid
This well-established UK-based engineering and manufacturing business is currently seeking a Customer Service Administrator to support their growing operations. This role is ideal for an organised, detail-oriented individual who enjoys working in a structured environment and takes pride in delivering a high standard of customer service. The successful candidate will be responsible for managing customer enquiries, processing orders, liaising with internal departments such as production and logistics, and ensuring a professional and responsive service throughout the full order lifecycle. This opportunity offers long-term stability, exposure to technically interesting products within regulated industries, and the chance to be part of a supportive, collaborative team culture.
Key Responsibilities
* Act as the primary point of contact for customer enquiries, orders, quotations, and complaints, owning issues through to resolution while maintaining first-class service.
* Process and manage customer orders accurately using MRP/ERP and CRM systems, ensuring adherence to quality and compliance requirements.
* Prepare and issue quotations efficiently, supporting RFQs and tender submissions where required.
* Maintain accurate records of customer interactions and commercial activity within CRM systems.
* Develop and maintain collaborative working with the Directors, BDM’s, Service Engineers, Engineering, Finance and Operations teams including setting up effective systems, sharing historical knowledge and keeping each other informed of business-critical information.
* Support sales performance by contributing to growing order intake, invoicing accuracy, and customer retention.
* Communicate regularly with commercial leadership on activity, progress, and any issues.
* Represent the business professionally in all internal and external communications.
* Participate in meetings, customer visits, and industry events as required.
* Contribute to continuous improvement, compliance, and the achievement of departmental and company objectives.
Requirements
* Previous experience in a commercial or ideally within a sales office or similar environment.
* Strong communication and interpersonal skills, with the ability to build effective working relationships.
* Highly organised with the ability to work accurately and efficiently to tight deadlines.
* Confident user of MRP/ERP and CRM systems, with good proficiency in Microsoft Office.
Want to speak to us?
If you would like to find out more about the Customer Service Administrator - Battery - Essex position, please feel free to get in touch.
A dedicated and approachable team here to support your growth.
MRSL Group is a specialist Recruitment Partner for the Electronic Component industry covering Sales and Marketing Professionals. Looking after the Franchised, Independent and CEM/EMS sectors across the UK, parts of Europe, and the US.
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