Call Handler - Part Time - Coatbridge - £14.40/ Hour Location:Coatbridge Salary:£14.40/hour JobType: Part time | 4 days on/ 4 days off I amcurrently recruiting for Call Handlers in the Coatbridge area. The successfulcandidate will be responsible for responding to enquiries from the publicregarding anti-social behaviour services and providing advice and assistance tothe public. Responsibilities: -Respond to enquiries from the public in a courteous and efficient manner,provide relevant information or forms, or refer to relevant member of staff oragency. - Ensurecompliance with all relevant Anti Social Behaviour policies and procedureswithin the organisation. -Respond to customer enquiries, provide information and assistance as requiredusing relevant management reporting and logging systems. - Recordinformation and maintain filing systems for all enquiries received and dealtwith. -Produce typed reports and correspondence on windows based packages. - Inputand extract data using computer packages, e.g. Microsoft Word, Access/Exceletc. - Ensureconfidentiality is maintained and protected by ensuring all files (manual andcomputerised), records and correspondence are treated in a confidential manner. -Participate in training courses as required. - Complywith Health and Safety at Work procedures and any relevant legislation andensure the safe systems of work are used at all times. Requirements: -Excellent communication and customer service skills. -Ability to handle difficult situations and remain calm under pressure. - Goodorganisational and administrative skills. -Knowledge and understanding of Anti Social Behaviour policies and procedures. -Ability to work independently and as part of a team. -Competent in the use of Microsoft Word, Access/Excel etc. -Ability to maintain confidentiality. -Knowledge of Health and Safety at Work procedures. If you're interested in this role, click 'apply now'to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you arelooking for a new position, please contact us for a confidential discussion onyour career. 4558120