About the job
We are looking for a Technical Specialist to join our well established team to provide comprehensive technical support to Getac’s customer & partner network across all stages of the sales cycle, from pre-sales engagement to post sales technical support. Collaborate closely with the sales team to deliver seamless solutions and ensure a high-quality customer experience.
What you will be doing
* Collaborate closely with the sales teams to proactively support products and projects, anticipating potential issues and escalating them to management and HQ technical teams as required.
* Take full ownership of technical issues, including their management, resolution and escalation.
* Accurately document and track all technical issues using central systems, ensuring timely updates and resolution tracking.
* Maintain clear, professional and effective communication with both internal stakeholders and external customers.
* Provide technical support to the sales team, including solution recommendations, proposal development, customer presentations and other technical communications as suitable.
* Identify and report critical third-party solution vendors during technical engagements, sharing relevant information with the EMEA solutions team.
* Lead and manage customization projects through POC completion before transitioning ownership to the sales team.
* Manage and maintain the UK demo system and stock, ensuring timely fulfilment of demo requests.
* Provide on-site technical support for customers & partner activities, as needed.
* Work collaboratively with the Service teams to resolve technical project issues promptly and efficiently.
What's in it for you?
Here's what you can look forward to:
* A full, structured induction and high-quality technical training from day one
* Competitive salary based on experience
* 4% employer pension contribution
* 25 days' holiday increasing with long term service (plus bank holidays)
* Life assurance
* Annual bonus
* Employee assistance programme
* Free on-site parking and complimentary hot drinks
* Team events and a genuinely friendly team environment
Qualifications
* Minimum of 5 years’ general experience in the IT industry
* At least 3 years’ hands on experience in computer diagnostics and hardware repair
* In-depth knowledge and understanding of PC architecture
* Advanced proficiency in Windows-based systems, endpoint networking, and security
* Strong customer-facing skills with a professional and solution-orientated approach
* Excellent written and spoken English, additional European languages are a strong advantage
Required Skills
* Self-motivated and able to work independently as well as collaboratively within a small team
* Strong organisational skills with the ability to manage multiple tasks and effectively prioritise workload
* Willingness and flexibility to travel as required by the business
* Excellent verbal and written communication skills for both internal and external correspondence
* Proven ability to manage customer relationships and communicate effectively at all levels
* Proactive, hands-on approach with a positive attitude toward problem-solving and task completion
Apply now:
Please submit an online application along with your CV to be considered for this post.