Grade D Scp 6 £25,183 to Scp 11 £27,269
Contract permanent
The Role:
Working in a busy office environment, you will complete the customer service functions within the team.
The role requires a candidate that can communicate effectively verbally and in writing, as the role will require you to both speak to customers on the phone and respond to customer query/appeals/formal challenges in writing.
The role will also require you to complete various other functions within the department, such as processing permit requests, dispensations, suspensions and processing payments.
About You:
We are looking for an enthusiastic and hard-working individual that is looking to join a busy office environment within Parking Services.
The candidate will need to have excellent all-round communication skills and be able to resolve enquiries and complaints from customers who may be irate, angry or upset; by telephone and in writing.
You will be a team player and ensure the department is able to respond to the ever-changing demands of the Parking Industry. You will also be required to learn and understand the various legislations within Parking Services to allow you to make decisions in respect of challenges and appeals against penalty charge notices.
About Us:
This is your opportunity to join us at an exciting time as we have strong ambitions for the borough.
Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.
As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services.
Our Values are really important to us, read all about them below, along with all our great staff benefits, the job description/person specification for the role and the important legal bits, and our Top Tips too.
Ready to apply? Then please click Apply and upload your anonymised CV and covering letter / supporting statement discussing your relevant skills and experience and explain how you believe they make you a strong fit for this role.
Within Greater Manchester, local authorities have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please see greater.jobs for further information before you apply.
This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.
This organisation has signed up to the Greater Manchester Continuous Service Commitment. That means we will recognise your continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation that has signed the commitment, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service-related benefits. Please see the home page of greater.jobs for more information.
For more information about working for Bolton Council, please see greater.jobs; for advice and support with your application, contact recruitment@bolton.gov.uk
Documents for Right to Work
Privacy Notice
Staff Benefits
Top Tips
Our Values & Behaviours
Job Description
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