Location: Malvern | Contract: Permanent | Hours: Full time, 37.5 hours per week | Closing Date: 30 October 2025
Overview
Malvern College is inviting applications for a Fees Manager to join our committed team. The role focuses on pupil billing, fee collection, and fostering positive relationships with parents and guardians while supporting the financial sustainability of the school.
Responsibilities
* Fee Billing & Invoicing – Prepare and issue termly fee invoices and ad hoc charges; maintain accurate pupil account records; liaise with Admissions for correct data; prepare bills for advance and annual fees.
* Credit Control – Monitor outstanding balances and follow up on overdue accounts; implement payment plans; escalated arrears to the Financial Controller and Senior Finance & Operations Director; support legal recovery where required.
* Parent Customer Service & Communication – Respond to parent queries regarding invoices, payment plans, and account statements; advise parents on payment options and resolve disputes; support school leadership on sensitive fee‑related matters such as hardship cases or fee reductions.
* Bursary Administration – Administer the full bursary lifecycle: application, assessment, award, review, and renewal; liaise with families to support applications, ensuring confidentiality and empathy; prepare recommendations for bursary awards for review by the Bursary Committee.
* Systems & Reporting – Maintain and update the school’s finance system (Accounts IQ) and MIS (iSAMS); produce regular reports on fee income, aged debtors, and forecasts; reconcile fees in iSAMS to the accounts system on a termly basis; support the annual audit and provide documentation as required.
* Compliance & Governance – Ensure compliance with school policies, data protection regulations, and financial procedures; review processes and improve efficiency.
Qualifications & Experience
* Experience in finance administration (Finance Administrator, Accounts Administrator, Credit Controller, Bursary Officer, Finance Officer, School Finance Manager, Billing Manager, Accounts Receivable Manager, Financial Administrator, Finance Coordinator, etc.).
* Strong communication and stakeholder management skills.
* Proficiency with finance MIS (iSAMS) and accounts system (Accounts IQ).
* Understanding of fee collection policies and best practices.
Benefits
* 5 weeks holiday per annum plus public holidays.
* Contributory pension scheme with Royal London (auto‑enrolment after 3 months service).
* Generous membership terms (family and personal) for the College Sports Facility.
* Discounted childcare at holiday day camps during holidays at The Downs Malvern.
* Discounted hot drinks in the College’s new on‑site cafe, The Grub.
* Free on‑site parking.
* Cycle‑to‑Work scheme.
* Free access to the Malvern College Library.
* Death in Service Insurance cover and Personal Accident Insurance cover.
* Local Counsellor support for additional colleague support.
EEO & Safeguarding
Malvern College is committed to safeguarding and promoting the welfare of its pupils and expects all employees to share this commitment. This post is exempt from the Rehabilitation of Offenders Act 1974 and the School is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are 'spent' unless they are 'protected' under the DBS filtering rules) in order to assess their suitability to work with children. Candidates must be prepared to undergo child protection screening and an Enhanced DBS check.
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