Job Responsibilities
This role will put you at the forefront of our Business Centre. It is a fast‑moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide.
You will be responsible for ensuring that the team complies with legal standards and company procedures at all times, ensuring the team is fully trained in cash handling to minimise losses, controlling debt and recovering overdue or failed payments from customers, maintaining accurate and timely payroll records, engaging with customers to prevent or resolve customer issues and complaints, liaising with other department supervisors to monitor orders for delivery, and managing a team of customer‑focused individuals throughout the reception and checkout area.
Qualifications
* Passionate about providing exceptional customer service.
* Flexible, adaptable and enjoys working with, as well as managing, a team.
* Excellent communicator with some experience in supervising or managing a team.
* Practical experience in the retail trade.
Benefits
* Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
* After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four‑weekly pay day, i.e. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
* 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
* Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
* Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
* 50% off health checks at Tesco Pharmacy.
* Exclusive access to discounted RAC breakdown cover rates.
* An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
* After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
* Retirement savings plan (pension) – save up to 5% and Booker will match your contribution.
* Life Assurance – You are covered for death in service life cover of up to three times annual pay.
* Health and Wellbeing support and resources including our 24/7 confidential Employee Assistance Programme and Virtual GP for you and your family.
* A great holiday package.
Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. Everyone’s welcome.
We are a Disability Confident committed employer and are committed to providing a fully inclusive and accessible recruitment process.
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