Floor Manager – Manchester (New Opening)
Soho House & Co invites an experienced hospitality leader to join as a Floor Manager. The role is key to maintaining food and beverage operations, delivering service excellence and fostering an elevated atmosphere for members, guests and staff.
Location
Manchester, St John’s area – Soho House Manchester spans five floors of the former Granada Studios, offering extensive leisure facilities, a roof‑top pool, bar and live music spaces.
Benefits
* Team meal on shift prepared by chefs
* 50% team discount on food & drink, seven days a week
* Room rates – Any bedroom, any house, $100 a night
* Health Cash Plan (options to add children)
* Dental Plan (options to add children)
* Birthday day off
* Discount on Cowshed products and Soho Home (up to 50%)
* Free counselling sessions
* Cookhouse & House Tonic – training, events and opportunities to inspire and educate
* Continuous training to develop personally and professionally
* Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
Key Responsibilities
* Partner with General Manager and management team to develop, enhance and create systems that encourage efficient and effective service standards that elevate members, guests and staff experience.
* Implement and lead staff training to educate on product awareness to Soho House & Co’s food program and drink initiatives through story‑telling, demos, guest speakers, “Cook House & House Tonic” and “Club School.”
* Collaborate inter‑departmentally to ensure all member and guest experiences are supported by various members of the team and are briefed on expectations to always execute top‑notch service.
* Partake in the recruiting process by identifying talent gaps working with People & Development/Recruitment to attract/acquire talent as well as provide interview evaluation following the interview.
* Support new hire onboarding and training to ensure the Food & Beverage (F&B) / Floor team is polished, elevated and approachable.
* Partner with membership to gather members’ feedback and develop initiatives that address and highlight concerns.
* Ensure hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
* Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
* Maintain the highest level of appearance at all times.
* Prepare and monitor rotas for the club staff and reduce unnecessary overtime – work efficiently.
* Ensure employee compliance with company standards and policies and external regulations.
Qualifications
* Up to 1–2 years of experience in a busy hospitality venue within a management capacity.
* Innovator and influencer with previous experience managing F&B operations.
* Excellent interpersonal skills and ability to build relationships (internal and external).
* Strong attention to detail.
* Excellent customer service.
* Fluent in English.
* Organised and reliable.
* Ability to work and maximise relationships within a diverse team.
* Computer literacy within Opera, Micros and Adaco advantageous.
* Full understanding of local authority requirements.
* Personal license holder.
* SIA knowledge, understanding and experience.
Physical Requirements
* Must be able to seize, grasp, turn and hold objects by hand.
* Able to work on your feet for at least 8 hours.
* Occasionally kneel, bend, crouch and climb as required.
Expected Working Hours
* Varying shift times across the seven days, to include working evenings, weekends, opens & closes.
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